The Executive Commissioner - Stakeholder Management (ECSM). The Office of the ECSM facilitates engagement with Stakeholders in providing regulatory services that enhance compliance and promote industry growth.
The Legal & Regulatory Services Department provides legal support and advice to the Commission’s Board, Management, and other departments. The department develops industry regulations and guidelines and issues Direction and directives to telecommunications licensees. It also manages lawsuits, coordinates dispute resolution, works with legal professional bodies.
HEAD: Mrs. Chizua Whyte
The Compliance Monitoring and Enforcement Department is responsible for licensees’ adherence to the Nigerian Communications Act 2003 and its subsidiary regulations and license technical standards, emerging technologies, promotion of technical research for the industry, cybersecurity and internet governance, spectrum and engineering issues conditions.
HEAD: Mr. Muhammad Dari
The Consumer Affairs Bureau is charged with ensuring the protection of the rights, privileges and interests of telecommunications consumers. This is through information dissemination programmes, collaboration with Consumer Advocacy Groups, and direct interaction between telecoms service providers.
DIRECTOR: Mrs. Freda Bruce-Bennett
The Licensing & Authorization Department is responsible for the processes relating to the issuance and renewal of all operational licenses for all categories of services provided within the industry by the Commission in line with the NCA 2003. It is also responsible for evaluating all licensable undertakings and related activities, ensuring transparency and alignment with international best regulatory practices.
DIRECTOR: Mr. Usman Mamman
The Zonal Operations Department is responsible for coordinating and supervising activities of the Commission's Zonal Offices. The Zonal Offices of the Commission are located in Enugu, Ibadan, Kano, Lagos and Port Harcourt respectively.
DIRECTOR: Ms. Helen Obi
The Commission Secretariat is charged with carrying out the secretarial responsibilities of the Commission. It prepares and evaluates all agreements between the Commission its contractors and consultants as well as develops and reviews Memoranda of Understanding (MoUs) between the Commission and other agencies. It executes agreements/MoUs in conjunction with designated signatories of the Commission. The CS is responsible for keeping official records, vital documents and the Official Seal of the Commission.
The Internal Audit Department Reports is charged with providing independent assurance to the Board and Management on the operating efficiency and effectiveness of internal controls and policies. It ensures the Commission’s adherence to Finance & Accounting Regulations, Treasury Circulars, Public Service Rules, and other Government Regulations by reviewing systems and procedures across all Departments.
HEAD: Mrs. Stella Erebor
The Corporate Services Department is responsible for providing and maintaining a conducive work environment, tools, and support services.
DIRECTOR: Mr. Usman Malah
The Public Affairs Department is responsible for managing the Commission’s public relations, strategic communications/interactions and stakeholder engagements. It is charged with promoting and projecting the reputation of the Commission, brand management and content creation.
HEAD: Nnenna Ukoha