NIGERIAN COMMUNICATIONS COMMISSION DIGITAL ECONOMY SERVICOM CHARTER

INTRODUCTION

On the 6th of July 2020 the Governing Board of the Commission approved the creation of Department of Digital Economy (DDE) under the office of the Executive Vice Chairman/CEO.

The Department of Digital Economy ensures an overall efficient and effective coordination, supervision and implementation of all Digital Economy related activities of the Commission geared towards achieving the policy objectives of the Federal Ministry of Communications and Digital Economy as outlined in the new Nigerian National Broadband Plan (NNBP 2020-2025) and the National Digital Economy Policy and Strategy (NDEPS).

The Department is strategically structured into three (3) Units to cover the broad aspects of the National Digital Economy Policy and Strategy (NDEPS) as well as other key areas of digital economy functions of the Commission. The Units and their broad functions are listed below:

1. Broadband Monitoring Unit

   Infraco, IXPN, Database & Statistical Analysis

2. Digital Innovation & Entrepreneurship Unit

   Emerging Trends, OTT, Local Content, Entrepreneurship, Big Data & SDGs

3. Digital Skills & Services Unit

   Digital Regulation, VAS/FINTECH, Financial Inclusion, Digitals Literacy & Skills, e-Government, Digital Advocacy, Enlightenment & Adoption

LOCATION

The Depratment of Digital Economy is located on the Third (3rd) Floor,
Nigerian Communications Commission Head Office Annex,
Communication and Digital Economy Complex,
Mbora, Abuja

HEAD OF DEPARTMENT
Engr. Augustine Nwaulune PhD, FNSE
Tel: 09-4617000; 09-4618280
Email:

VISION

To Promote Digital Economy Policies and Objectives of the Commission by Integrating Broadband Digital Infrastructure, Entrepreneurship, Innovation, Digital Services and Skills.

SERVICE PROVISION

• To ensure successful implementation of all fixed broadband fibre initiatives of the Commission.
• To vigorously pursue all policy objectives stipulated in the National Digital Economy Policy & Strategy (NDEPS) document related to the Commission.
• To provide an effective guideline and coordination for Fibre Optic Cable deployment and ensure the Commission’s compliance to the Nigerian National Broadband Plan 2020-2025 and other extant policies.
• Ensure the provision of adequate supportive infrastructure to increase broadband penetration, digital services and skills.

SERVICE DELIVERY

In discharging the above services the department ensures at all times that services are discharged in consonance with the Commission’s core values and global best practice.

SERVICE DELIVERY MONITORING

The department will periodically monitor stakeholders perceptions of its services, while feedback will be evaluated with all observed lapses treated immediately. This will be achieved through online surveys, periodic organization of stakeholder’s fora and regular consultative meetings with stakeholders.

DETAILS OF STAKEHOLDERS (INTERNAL /EXTERNAL)

• Federal Ministry of Communications and Digital Economy (FMoCDE)
• Ministries, Departments and Agencies under the FMoCDE
• National Information Technology Development Agency (NITDA)
• National Office for Technology Acquisition and Promotion (NOTAP)
• Digital Bridge Institute (DBI)
• Broadbased Communications Limited
• Infraco Nigeria Limited
• Brinks Integrated Solution Limited
• Fleek Networks Nigeria Limited
• Zinox Technologies Limited
• Raeanna Consortium Limited
• O’odua Infraco Resource Limited
• Internet Exchange Point of Nigeria (IXPN)
• Finance Service Department of the Commission
• Procurement Department of the Commission
• Policy, Competition & Economic Analysis Department of the Commission
• Legal & Regulatory Affairs Department of the Commission
• Spectrum Administration Department of the Commission
• Technical Standards & Network Integrity Department of the Commission
• Licensing & Authorization Department of the Commission
• Universal Service Provision Fund (USPF)
• General Public

GRIEVANCE REDRESS MECHANISM

To ensure that the Department of Digital Economy serves you better, Stakeholders are enjoined to write to us on ineffective service delivery or any other issue pertaining to service delivery through the Department’s SERVICOM representative as stated below:

Kubra Lawan Badawi
Digital Economy Work Station 1st Floor, Room 1B15
Department of Digital Economy
Communications and Digital Economy Complex Mbora, Abuja.
Tel: 09-4618285; 09-4617000
Email:

STAKEHOLDERS OBLIGATIONS/EXPECTATIONS

Stakeholders should follow the laid down procedures/channels for obtaining required services and information from the department.

The Department will ensure prompt response to various requests from both internal and external stakeholders.

LIMITATIONS

• Budget Constraints can hinder the achievement of some of the Department’s initiatives.
• Procurement Processes
• Poor Inter-departmental cooperation.

CHARTER REVIEW

As the department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure its continued relevance and validity.

This charter will also be reviewed as new trends in ICT emerge.

CONCLUSION

The department is honoured to work with its stakeholders towards the growth and development of the Nigerian Telecom Sector.