Service Delivery Timelines

In line with Executive Order 001 (EO-001, 2017) on Ease of Doing Business, find below the NCC's Service Delivery Timelines from the various Departments of the Commission.

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#Service/TaskConditions / RequirementsTimelinesFees/Remarks
1.Type Approvals   
 A.Application For Communications Equipment Type Approval Certification As At June 2017
  1. One hard copy of duly signed and completed Type Approval form. Note that the form can be downloaded from the Commission's website.
  2. One (1) sample of the equipment (Notebooks, tablets and mobile phones only). Sample of other devices can be requested from applicant if and when necessary and all samples retained by the Commission.
  3. Pictures of equipment and labels. 
  4. Two soft copies (on CD/Flash drive) containing the following documents;
    1. Equipment test report
    2. Technical Construction files
    3. Technical specifications and operational manuals of the equipment
    4. Equipment declaration of conformity (DoC) Document
    5. For Radio equipment operating on the 5GHz Frequency band
    6. A declaration of conformity to the Regulatory Guidelines for Deployment of Broadband Services on 5.2-5.9 GHz id required. See the NCC website for the Regulatory Guideline for the Deployment of Broadband Services on 5.2-5.9 GHz.
    7. Payment and submission of N1,000 application fee
    8. Type approval application form duly signed
    9. Letter of Authority (LoA) from third party (the Principal), where applicable
    10. Cover letter on company letter head duly  signed and addressed to:
      The Executive Vice Chairman/CEO,
      Nigerian Communications Commission,
      Plot 423, Aguiyi Ironsi Street,
      Maitama, Abuja.
30 Days
  1. Note that the invoice is sent to the applicant after the application has been approved. 
  2. If a device falls into multiple equipment categories, the equipment class corresponding to higher billing class applies.
  3. Type approval fee for equipment variants is 20% of the fee that applies to the family/series of that equipment.
  4. Administrative fees are 5% of Type Approval fee
  5. VAT is 7.5% of Type Approval fee
  6. Application fee is ₦1,000.00 or $6.52. Fees are subject to change without prior notice.
  7. Depending on equipment specification, the type approval fee maybe as high as ₦3,000,000.00.
  8. Notwithstanding item (7) above, administrative procedure (if applicable) i.e. Foreign verification exercise, for example, may lead to a different cumulative type approval fee.
 B.Mobile Phones and Tablets Type Approval

In addition to the Conditions/Requirements in 1A  above. Additional test reports are required here.

Test reports should be in the following areas, but not limited to the list below:

  1. EN 301 511 – Harmonized standard for mobile stations in the GSM 900 and GSM 1800 bands.
  2. EN 300 328 – Harmonized standard for data transmission equipment operating in the 2.4GHz ISM band.
  3. EN 301 489-01 – Electromagnetic Compatibility standard for radio equipment and services.
  4. EN 301 489-07 – Specific (EMC) conditions for mobile radio, GSM 900/1800 Bands
  5. EN 301 489-17 – Specific (EMC) conditions for Broadband Data Transmission Systems
  6. EN 60950-1 Safety of information technology equipment
  7. EN 50360 – Product standard to demonstrate the compliance of mobile phones with the basic restrictions related to human exposure to electromagnetic fields (300MHz to 3GHz)
  8. EN 62311 – Assessment of electronic and electrical equipment related to human exposure restrictions for electromagnetic fields (0Hz to 300MHz) 1999/519/EC – Council recommendation on the limitation of exposure of the general public to electromagnetic fields (0Hz to 300GHz)etc.
30 Days 
 C.Microwave Radio Fixed/Multipoint Type Approval

In addition to the Conditions/Requirements in 1A  above. Additional test reports are required here.

Test reports should be but not limited in the following areas:

  1. EN 302 326-1,2,3
  2. EN 301 489-4 V1.4.1:2009
  3. EN 55022:2006+A1:2007
  4. EN 61000-3-2:2006+A1:2009+A2:2009
  5. EN 61000-3-3:2008
  6. EN 60950-1:2006 + A11:2009 + A1:2010
30 Days 
2.Procedure For BTS Site Inspection And Approval
  1. Applications to the Commission shall be accompanied by the following documents:
    1. A Site Plan showing the location of the proposed structure in relation to adjoining structures.
    2. Evidence of ownership of the property on which the structure is to be installed or a written consent of the owner.
    3. The geographical coordinates of the proposed location of the structure and that of the nearest airport, heliport or helipad or in the alternative, a permit issued by the NAMA for the erection of the structure in the proposed location.
    4. A Design of the structure showing its effective height, foundation, guys (where used), members, ladders, rest and work platforms, earthing, lightning protection and aviation lighting.
    5. Detailed information on the software package used in the design to enable easy verification of the fidelity of the design of the structure.
  2. The applicant shall notify the Commission on the completion of each site after which the Commission shall carry out an inspection of the completed site.
  3. The applicant shall be required to issue the Commission with a Certificate of Declaration of Conformity of the BTS that is in compliance with the Guidelines and carry out remedial action for the sites that are not in compliance and resubmit after remedial action have been effected and completed.
90 DaysNIL
3.Telecommunication Mast/Tower Certification/Licences
  1. Any company that applies for a mast or tower certification/licences shall satisfy the Commission that it has:
    1. Enough capital equipment to enable it deliver safe and quality fabrication.
    2. In its employment, qualified and licensed fabricators.
    3. A good Workmen's Compensation Insurance Policy from a reputable insurance company.
    4. A good third party Accident Insurance Policy.
    5. A viable Health, Safety and Environment policy.
  2. The capital equipment referred to in a(i) above shall include:
    1. Packer;
    2. Excavators; 
    3. Bull Dozer;
    4. Forklift; 
    5. Long Boom Arm Crane
    6. Concrete Vibrator and Poker
  3. All checking visits and maintenance interventions shall be done by employees with special qualification in telecom tower manufacture or maintenance.
  4. The minimum educational qualification for employees in mast and tower fabrication, erection and maintenance shall be as follows:
    1. A Certificate obtained on completion of a four year training programme in welding and machining from an accredited Technical College.
    2. A City and Guilds Final Certificate. Installers whose employees meet the above requirements will be eligible for the grant of a certification/licence by the Commission.
  5. The applicant shall be required to submit declaration of Conformity Certificate of the sites after site inspection have been conducted by the Commission.
45 DaysNIL
4. National Numbering Plan (NNP)

National Numbering Resource Allocation Requirements/ Conditions:

  1. Eligibility by operating licence conditions of the applicant, i.e. it must be clearly stated in the licence conditions of applicant that such licensee is eligible for NNP allocation.

    Duly completed National Numbering Plan Form STDS/02 downloadable from the Commission's website, submitted in duplicate form, alongside the requirements stipulated on the Form, which includes a copy of receipt of payment for the Application Form.
  2. Evidence of Type Approval of equipment to be deployed (new applicant) or already deployed.
  3. 5-year forecast plan for the utilization of numbers.
  4. Utilization plan of previously allocated number range.
  5. Up to date with all the regulatory obligations with the Commission, which also includes payment of all outstanding fees, etc.
  6. Not under the Commission's sanctions.
  7. Payment of one hundred thousand Naira (₦100,000.00) only for application form and processing fee via Remita payment platform. 
75 Days

New Application Fees Schedules:

  1. Access Code fee for geographic numbers (i.e. 10,000 lines) = ₦100,000:00
  2. Mobile Access Code fee (i.e. 10,000,000 lines) = ₦50,000,000:00
  3. Fee per new number (either fixed of mobile) = ₦50.00
  4. Admin Charge = 5% of the sum values of (i); (ii) and (iii).

Annual Renewal Fees schedule:

  1. Geographic numbers Access Code fee (i.e. 10,000 lines) = ₦20,000.00
  2. Mobile Access Code fee (i.e. 10,000,000 lines) = ₦10,000,000.00
  3. Fee per number (either fixed of mobile) = ₦20.00
  4. Admin Charge = 5% of the sum values of (i); (ii) and (iii).
5.Application for Short Codes
  1. Photocopy of the applicant's Value Added Service (VAS) licence/Offer Letter & Receipt of Payment issued by the Commission or CBN Licence for Mobile Payment Operators MPO's.
  2. Comprehensive List of Telecommunication Equipment associated with the service (Names, Model and Manufacturer) together with an evidence of Type Approval from the Commission.
  3. Network Architecture (showing how you intend to Connect with the Network Operators).
  4. Utilization plan of previously allocated short code range if any (Any service provider applying for short code range expansion must supply this information).
  5. Licensees are to submit to the Commission duly completed short code application Form STDS/003 along with relevant documents as specified in the form to support their application.
  6. The short code application Form STDS/003 is available for download from the Commission's website www.ncc.gov.ng under the Technical Standards section of the Website
    i.e. Technology Regulation ⇒ Technical Standards ⇒ Application Forms
  7. Provide detailed explanation of the services intended to provide.
  8. Payment of eleven thousand Naira (₦11,000.00) only for application form and processing fee via Remita payment platform. Present the Remita obtain NCC receipt at the nearest office to obtain an official receipt. Attached the copy of the NCC receipt of payment to your application.
  9. Any other Additional Documents (MoU etc.) to support your application.
  10. Currently there is no charge on short code.
65 Days 

#Service/TaskConditions / RequirementsTimelinesFees/Remarks
1.Interference Resolution
  1. The applicant must be a frequency licensee of the Commission.
  2. Request should be made in writing to the Executive Vice Chairman and attention Director, Spectrum Administration.
  3. The applicant must not have any unmet obligation to the Commission.
  4. The applicant shall submit with the application, Spectrum Analyzer Trace of the interference.
  5. The applicant shall submit information of suspected interference, if known.
15 Days (but in exceptional cases 30 days from the date of receipt of complaint).NIL
2.Issuance Of Frequency Licence
  1. The applicant must be an operational licensee of the Commission.
  2. The applicant must not have any unmet obligation to the Commission.
  3. Microwave Frequency Licenses are issued mostly for a duration of One (1) year and appropriate License fees, including consumer price index are considered in line with global standard formulars to derive the fees.
  4. This is similar to the WLL Frequencies, however, the license period is usually for 10 to 15 years which equally reflects on the Spectrum Fees 

90 Days from the date of receipt of properly completed application form and specified fee.

However, most Microwave Frequency applications are approved within 40 Day

Details on Commercial Frequency and Microwave Frequency Spectrum Fees can be obtained on the Commission's website at the following link; Frequency Fees & Pricing

#Service/TaskConditions / RequirementsTimelinesFees/Remarks
1.Procurement Process; Specific Procurement Notice   
 A.Solicitation of Advertisement

All bidders in addition to requirements contained in any solicitation documents shall:

  1. Possess the necessary:
    • Professional and technical qualifications to carry out particular procurements;
    • Financial capability;
    • Equipment and other relevant infrastructure; and
    • Shall have adequate personnel to perform the obligations of the procurement contracts.
  2. Possess the legal capacity to enter into the procurement contract;
  3. Not in receivership, the subject of any insolvency or bankruptcy proceedings or the subject of any form of winding up petition or proceedings;
  4. Have fulfilled all its obligations to pay taxes, pensions and social security contributions;
  5. Not have any director who has been convicted in any country for any criminal offence relating to fraud or financial impropriety or criminal misrepresentation or falsification of facts relating to any matter; and Accompany every bid with an affidavit disclosing whether or not any officer of the relevant committees of the Procurement entity or Bureau is a former or present director, shareholder or has any pecuniary interest in the bidder and confirm that all information presented in its bid are true and correct in all particulars.
14 - 28 DaysMinimum of Ten Thousand Naira only (₦10,000.00)
 B.General/Other Public Notices Minimum 7 days
 C.Bids Opening; Opening of Submitted bids. Immediately after the close of Submissions
 D.Bid Evaluation/Report Preparation; Preparation of Bid Evaluation and writing of Report. 14-24 days
 E.Presentation of Report; PTB Consideration and Approval Minimum 30 days
 F.Award and Signing of the Contract; Award 14 days
2.Procurement Records Submission: Transmission of Procurement records for the financial year to the Bureau of Public Procurement 90 days after the end of the financial year. 
3.Response to Complaint on the Outcome of any Procurement Proceedings. 15 working days. 
4.Response to Bureau Queries/Requests. Minimum of 10 working days or may be demanded by the Bureau. 

#Service/TaskTimelinesFees/Remarks
1.Tariff approval10 - 45 Working DaysNIL
2.Modification of an already approved tariff10 Working Days
  • Mobile Network Operators- ₦350,000.00
  • Internet Service Providers- ₦100,000.00
  • VAS Operators- ₦100,000.00
3.Renewal of Existing Tariff without Modification10 Working DaysNIL
4.Revalidation of Tariff Approvals10 Working Days
  • Mobile Network Operators- ₦250,000.00
  • Internet Service Providers- ₦100,000.00
  • VAS Operators- ₦100,000.00
5.Certificate of Reasonableness (International Termination Rate Specific)10 - 45 Working Days1% charge of the invoiced amount 
6.Competition Related  Complaint30 Working DaysNIL
7.Response to Enquiry/Request on Policy and Industry Related Issues from Local and International Interest72 HoursNIL

#Service/TaskConditions / RequirementsTimelinesFees/Remarks
1.Request For SIM Registration (KYC) And CDR Data By Law Enforcement Agencies (LEAs).
  1. Receipt of letter requesting for KYC and CDR data from LEAs.
  2. Collate and submit data received from MNOs.
3 Days after the receipt of all relevant data from MNOs.NIL

#Service/TaskConditions / RequirementsTimelinesFees/Remarks
1.Application for Individual Licences
  1. Sign up on eservices.ncc.gov.ng and click on Licensing Application Management System to apply  
  2. Fill the form and upload the relevant 
    documents listed below: 
    • Certificate of Incorporation
    • Current Tax Clearance Certificate
    • Payment of non-refundable fee being 5% of Licence fee
    • Certified True Copy (CTC) of Articles & Memorandum of Association
    • Electronic copy of passport photographs of Directors/Shareholders of the company
    • Electronic copy of passport photographs of authorized representative
    • Feasibility report on proposed service
    • Certificate of qualified technical staff (where applicable)
    • Corporate Affairs Commission (CAC) status report
    • Utility Bill reflecting the Official Address of the Company
    • Evidence of funding
    • The amount budgeted for the project
    • Memorandum of Understanding (where applicable)
    • If the company is an existing licensee (type of license issued to the Company) 
  3. Applications should be submitted when all the documents above have been uploaded. 
  4. On submission of the application, a nonrefundable administrative charge, which is 5% of the relevant license fee would be paid via the Licensing Application Management System.
  5. A license fee is payable on approval of the application.
  6. Automated Vehicle Tracking Services (AVTS), Unified Access Service License (UASL) and Mobile Virtual Network (MVNO), International Data Access (IDA), Full Gateway, Interconnect Exchange, and Private Network Links National/Regional (PNL) applicants henceforth must obtain a security clearance from the State Security Service (SSS) for the proposed service, as a condition precedent for the grant of license by the Commission. The Personal History Statement Form (PHS) for the company and its Directors will be provided by the Commission for completion by applicants. 
  7. All VAS (Content Service using Short 
    Code) applicant (s) must present:
    1. Evidence of an Agreement or a Memorandum of Understanding (MOU) entered between the Page 15 of 24 company and any of the VAS Aggregators.
    2. Alternatively, the company should provide a copy of a license duly issued to it by the Central Bank of Nigeria (CBN) for Mobile Money Services or from the National Lottery Regulatory Commission (NLRC) for lottery services.

A licence is typically issued within (90 days) in accordance with the Nigerian Communications Act (NCA), 2003.


The timeline begins when the application is duly completed with accurate information.


However, most applications are processed within a shorter timeframe, except for resource-dependent licences, such as Numbering, Signalling Link Code and Spectrum, which are subject to the availability of the 
required resource. The timeline may also be extended for licence categories that require security clearance.

Individual Licence Fees can be obtained on the Commission's website via the URL below:
https://ncc.gov.ng/licencefees-pricing#content-1


Once the applicant has met all requirements, they may proceed to submit their application, provided that all documentation is complete and the information supplied is accurate.

2.Application for Class Licence
  1. Sign up on eservices.ncc.gov.ng and click on Licensing Application Management System to apply
  2. Fill the form and upload the relevant documents listed below:
    1. Certificate of Incorporation or 
      Registered Business Name.
    2. Tax Clearance Certificate.
    3. Certified true copy of Articles & Memorandum of Association to include telecommunication as an object clause that allows the Company to provide telecommunication service in Nigeria
    4. CAC Status Report
    5. Soft Copy of Passport photographs of authorized representatives.
    6. Certificate of qualified technical staff
    7. Details of proposed service
    8. Soft Copy of Passport photographs of Directors of the Company/Sole Proprietorship. 
  3. Applications should be submitted when all 
    documents above have been uploaded. 
  4. On submission of the application, a License fee of Ten Thousand Naira (₦10,000.00) only, is payable via the Licensing Application Management System. 
  5. Class Licence Category, Fees and Validity Period: The various Class Licence Category Licence types, validity and licence fee can be found on the website at; https://ncc.gov.ng/licence-fees-pricing#content-0
30 days, most applications are processed within a shorter timeframe, for applications that are duly completed with accurate information 

Class Licence Fees can be obtained on the Commission's website via the links below: https://ncc.gov.ng/licencefees-pricing#content-0

Once the applicant has met all requirements, they may proceed to submit their application, provided that all documentation is complete and the information supplied is accurate. 
 

3Details of Where/How to Make Payment Licence Fees 

All payments can be made through the e-Services payment platform accessible via the NCC website (www.ncc.gov.ng)

  • From the NCC website (www.ncc.gov.ng)
  • Follow the REMITA payment option logo to access the NCC payment page.
  • Select the Service Type that you are paying for.
  • For some services, the system displays the applicable fees, otherwise enter the amount payable.
  • Submit to generate a Remita Retrieval Reference (RRR) – a unique payment reference for your transaction.

Select your preferred payment channel to make payment.

  
4.Renewal of Licence

Sign up on eservices.ncc.gov.ng and click on Licensing Application Management System to apply 

Existing licensees wishing to apply for additional licence(s) or renew their current licenses must be up to date on their existing licensing obligations.
These obligations include but are not limited to the following.

  • Payment of Annual Operating Levy (AOL): the company is required to submit Audited Accounts (Management Accounts are to be submitted if Audited Accounts are not yet available) for assessment of the AOL payable to the Commission. Note that Non-Operational Licensees are also required to pay AOL.
  • Submission of Year End Questionnaire/Information
  • Submission of Individual Consumer Code of Practice
  • Type approval of equipment in use on network
  • Payment of Spectrum and National Numbering Plan (NNP) fees (where applicable)
  • Obtaining prior approval from the Commission before change in shareholdings above 10%.
  • Notification on change of address, business name etc.
  • Obtaining approval before licence transfer
  • Requirement to roll-out service / commence operation etc.
  • Submission of Annual Ownership Report not later than 31st March every year (Corporate Affairs Documents).
  • Current Tax Clearance Certificate
  • Licensees seeking renewal must make their applications at least six (6) months before expiration. 
When an application is duly completed with accurate information, a licence is typically issued within (90 days) in accordance with the Nigerian Communications Act (NCA), 2003. 

Individual Licence Fees can be obtained on the Commission's website via the URL below:
https://ncc.gov.ng/licence-fees-pricing#content-1

Once the applicant has met all requirements, they may proceed to submit their application, provided that all documentation is complete and the information supplied is accurate.

#Service/TaskConditions / RequirementsTimelinesFees/Remarks
1.Issuance Of Regulatory Good Standing To Licensee
  1. Letter to the Commission requesting for regulatory good standing.
  2. Ensure that all obligations to the Commission have been met before application.
14 DaysNIL
2.Change In Shareholding Structure Of Licensee
  1. letter from the licensee seeking approval to change its shareholding structure.
  2. Request licensee to submit relevant documents where necessary
  3. Inform the licensee of its outstanding obligations with the Commission
  4. Upon the fulfilment of the Outstanding Obligations by the licensee, and payment of N50,000 Administrative fee the Approval-inPrinciple would be issued
  5. Final Approval will be issued on or within 30days following the grant of Approval in Principle and submission of copies of current status report from CAC.
  6. (Proviso: the timeline attached to this process is only feasible upon the level of responsiveness of the licensee)
60 Days₦50,000.00
3.Transfer Of Licence
  1. Letter from a licensee seeking approval to 
    transfer its license
  2. Confirm if transferee is a licensee or nonlicensee of the Commission
  3. Evaluate and process the Transferee (NonLicensee) in line with the Commission's Licensing process for Licence (s) in that category
  4. Letter to be sent to the Transferor requesting it to inform the Transferee (Non-Licensee) to proceed to the relevant Department for the processing of a licence.
  5. Inform the transferor and Transferee of their outstanding obligations with the Commission.
  6. Upon the fulfilment of the Outstanding Obligations by the licensees within 30 days, an Approval-in-Principle will be issued by the Commission
  7. Upon the payment of N100,000 Administrative fees, the Final Approval will be issued for the transfer of license (Proviso: the timeline attached to this process is only feasible upon the level of responsiveness of the Licensee)
90 Days₦100,000.00
4.Use Of Trade Name By Licensee
  1. Letter to the Commission for approval to use trade name.
  2. Ensure that all obligations to the Commission have been met before application can be granted.
14 DaysNIL
5.Issuance Of Certified True Copy (CTC) To Licensee

Application must be in writing and addressed to the Executive Vice Chairman, for the attention of the Legal and Regulatory Services Department). A copy of the Remita Retrieval Reference advice should be attached to the application as evidence of payment of the application fee via the Commission's website. 

  1. The letter/application should be submitted at either the Commission's Headquarters or any of the Zonal Offices listed on its website (www.ncc.gov.ng).
  2. Where no query is raised, the CTC and payment receipt will be dispatched.
  3. Where a query is raised, a letter will be dispatched to the applicant within 48hrs of confirmation of payment detailing the query.
  4. Upon receipt of a satisfactory response from the applicant, the Commission will dispatch the CTC, provided that payment has been confirmed.
  5. Where the Commission is of the opinion that the CTC should not be issued, a letter will be dispatched to the applicant within 48hrs of receipt of the applicant's response, and the processing fee paid will be refunded within 14 (Fourteen) working days of the date of dispatch of the letter communicating the refusal to issue the CTC.
14 Days₦10,000.00
6.Issuance of Certificate to Proceed to Court for Enforcement of the Provisions on Competition Practices Regulations. Receipt of application. 7 Days NIL
7.Conduct Public Inquiry

The Commission may initiate a Public Inquiry either

  1. suo-moto, or
  2. By a written request by a person showing evidence that the issue is of significant interest to the public or Licensees
35 Days NIL
8.Register Interconnection Agreements Receipt of duly executed Interconnect Agreement by Licensee.14 Days of the submission of the Agreement to the Commission NIL
9.Provide Legal Opinion Receipt of request for legal opinion on any issue 5 Days after the receipt of all relevant information/documents 
10.Give Statement Of Reasons For DecisionReceipt of letter requesting for Statement of Reasons 14 Days after the receipt of written request by an aggrieved person 
11.Review Of The Commission's DecisionReceipt of letter requesting for review of the Commission's decision within 30 days of receiving the Statement of ReasonsNot later than 60 days from the date of receipt of the aggrieved person's written submissions in line with Section 87 of the   Nigerian Communications Act, 2003. 
12.Respond To Request For Freedom Of Information Based On The Freedom Of Information (FOI) Act, 2011 Receipt of letter requesting for information under the FOI Act, 2011.14 Days  
13.Resolution Of Complaints From Law Firms
  1. Receipt of letter of consumer complaint from law firm.
  2. Ensure the relevant operator dispute resolution process has been exhausted before complaint to the Commission.
60 Days 
14.Dispute Resolution 60 days from the date of commencement of proceedings in line with the Dispute Resolution Guidelines, 2004. 
15.Complaint Adjudication  60 days 
16.Pre-Action Notice In Court Cases Relating To The Commission  30 days 

#Service/TaskConditions / RequirementsTimelinesFees/Remarks
1.Issuance Of Receipt Of Payment For ServicesOnline payment via Remita Payment Platform24 hoursAutomated receipt issuance upon confirmation of payment.

#Service/TaskConditions / RequirementsTimelinesFees/Remarks
1.Application for promotion approvalComplete and submit the stipulated application form, including a detailed description of the promotion, target consumers, network impact analysis report and payment of applicable fees. 30 working days before launch of the promotion for Commissions’ 
response		Application fee ranges from ₦500,000 to ₦1,500,000 based on license type and promotion duration.
2.Notification of promotion launchNotify the Federal Competition and Consumer Protection Commission within 3 days of promotion launch.3 working days post-launchNo specific fees mentioned in this section.
3.Appeal on denied promotion applicationLicensees may submit an appeal to the NCC in writing, with clear reasons for the appeal, within 7 days of receiving the rejection notice.Within 7 days of receiving the decisionNo fees specified, but decisions by the Appeal Panel are binding.

#Service/TaskConditions / RequirementsTimelinesFees/Remarks
1.Resolution of complaints related to the installation of masts and towersReceipt of Letter of Complaint with necessary details and information attached.21 DaysNIL
2.Sanctions for breach 
of guidelines 		Breach of these guidelines may lead to suspension from future promotional activities and other sanctions pursuant to the Nigerian Communications (Enforcement Process, etc.) Regulations.Depends on the severity of the breachSanctions could include suspension or other penalties as per enforcement process.
 
Last Updated Fri, 11/14/2025 - 10:22 AM