Executive Commissioner Stakeholder Management

ECSM Rimini Haraya MakamaThe Executive Commissioner - Stakeholder Management (ECSM). The Office of the ECSM facilitates engagement with Stakeholders in providing regulatory services that enhance compliance and promote industry growth. The office ensures that the interests of the NCC's stakeholders - consumers, service providers, and government, are protected as mandated by the Nigerian Communications Act (2003).

The ECSM is Rimini Haraya Makama

    Legal & Regulatory Services

    The Legal & Regulatory Services Department provides legal support and advice to the Commission’s Board, Management, and other departments. The department develops industry regulations and guidelines and issues Direction and directives to telecommunications licensees. It also manages lawsuits, coordinates dispute resolution, works with legal professional bodies.

    HEAD: Mrs. Chizua Whyte

    Start Node
    No
    Level
    4

    Compliance, Monitoring & Enforcement

    The Compliance Monitoring and Enforcement Department is responsible for licensees’ adherence to the Nigerian Communications Act 2003 and its subsidiary regulations and license technical standards, emerging technologies, promotion of technical research for the industry, cybersecurity and internet governance, spectrum and engineering issues conditions.

    HEAD: Mr. Muhammad Dari

    Start Node
    No
    Level
    4

    Consumer Affairs Bureau

    The Consumer Affairs Bureau is charged with ensuring the protection of the rights, privileges and interests of telecommunications consumers. This is through information dissemination programmes, collaboration with Consumer Advocacy Groups, and direct interaction between telecoms service providers.

    DIRECTOR: Mrs. Freda Bruce-Bennett

    Start Node
    No
    Level
    4

    Licensing & Authorisation

    The Licensing & Authorization Department is responsible for the processes relating to the issuance and renewal of all operational licenses for all categories of services provided within the industry by the Commission in line with the NCA 2003. It is also responsible for evaluating all licensable undertakings and related activities, ensuring transparency and alignment with international best regulatory practices.

    DIRECTOR: Mr. Usman Mamman

    Start Node
    No
    Level
    4

    Zonal Operations

    The Zonal Operations Department is responsible for coordinating and supervising activities of the Commission's Zonal Offices. The Zonal Offices of the Commission are located in Enugu, Ibadan, Kano, Lagos and Port Harcourt respectively.

    DIRECTOR: Ms. Helen Obi

    Start Node
    No
    Level
    4
Start Node
No
Level
3