The Executive Commissioner - Stakeholder Management (ECSM). The Office of the ECSM facilitates engagement with Stakeholders in providing regulatory services that enhance compliance and promote industry growth. The office ensures that the interests of the NCC's stakeholders - consumers, service providers, and government, are protected as mandated by the Nigerian Communications Act (2003).
The ECSM is Rimini Haraya Makama
Legal & Regulatory Services
The Legal & Regulatory Services Department provides legal support and advice to the Commission’s Board, Management, and other departments. The department develops industry regulations and guidelines and issues Direction and directives to telecommunications licensees. It also manages lawsuits, coordinates dispute resolution, works with legal professional bodies.
HEAD: Mrs. Chizua Whyte
Compliance, Monitoring & Enforcement
The Compliance Monitoring and Enforcement Department is responsible for licensees’ adherence to the Nigerian Communications Act 2003 and its subsidiary regulations and license technical standards, emerging technologies, promotion of technical research for the industry, cybersecurity and internet governance, spectrum and engineering issues conditions.
HEAD: Mr. Muhammad Dari
Consumer Affairs Bureau
The Consumer Affairs Bureau is charged with ensuring the protection of the rights, privileges and interests of telecommunications consumers. This is through information dissemination programmes, collaboration with Consumer Advocacy Groups, and direct interaction between telecoms service providers.
DIRECTOR: Mrs. Freda Bruce-Bennett
Licensing & Authorisation
The Licensing & Authorization Department is responsible for the processes relating to the issuance and renewal of all operational licenses for all categories of services provided within the industry by the Commission in line with the NCA 2003. It is also responsible for evaluating all licensable undertakings and related activities, ensuring transparency and alignment with international best regulatory practices.
DIRECTOR: Mr. Usman Mamman
Zonal Operations
The Zonal Operations Department is responsible for coordinating and supervising activities of the Commission's Zonal Offices. The Zonal Offices of the Commission are located in Enugu, Ibadan, Kano, Lagos and Port Harcourt respectively.
DIRECTOR: Ms. Helen Obi