Guidelines
Consistent with Section 70 Subsection 2 of the Nigerian Communications Act 2003 (NCA 2003), the Commission is empowered to make and publish guidelines on all matters as are deemed necessary to give full effect to the provisions and administration of the NCA 2003,
The following are the legal guidelines issued by the Commission, in line with the NCA 2003;
NCC Mandates Service Providers to Inform Consumers about Major Outages on Networks, Launches Portal
The Nigerian Communications Commission (NCC) has mandated telecom licensees in Nigeria to inform consumers of major service outages on their networks through media channels, stating the cause(s) of the service interruption, and the area(s) affected by the service interruption/outage, as well as the time that would be taken to restore service.
Consumers must also be informed one week in advance where operators have planned service outages.