Consumer Affairs Bureau

The Consumer Affairs Bureau is the Department charged with ensuring the protection of the rights, privileges, and interests of telecommunications consumers and stakeholders, through adequate information publication and dissemination programmes, collaboration with Consumer Advocacy Groups, facilitating direct interaction between telecoms service providers and telecoms service consumers, creating avenues of redress for dissatisfied consumers, and the development of effective policies and strategies that promote telecoms service delivery and improve consumer satisfaction.

DIRECTOR: Mrs. Freda Bruce-Bennett