Issue #25   •   Quarter 3/4 Edition   •   December 2018

 

Bethany Hamilton, Jason Lester, Melissa Stockwell, Chelsea McClammer are renowned names in the sports world, who have accomplished amazing feats as Olympic medalists amongst several other accolades. They all have one thing in common: some form of paralysis. Yet they embodied an anonymous quote- ‘Never be ashamed of a scar, it simply means that you were stronger than whatever tried to hurt you’- and instead soared higher than millions of able bodied people. Courage became their source of strength, despite the odds that life threw their way and they succeeded in the field of sports. A field that simply demands the best of one’s physical ability and mental courage.

It was an honour to discover that at NCC, we didn’t need to read stories of people we don’t really know in order to be motivated. We have our very own gem of courage.

Abdulmuminu Yusuf is a staff of the Commission in the Corporate Planning and Strategy Department and he exemplifies the picture captured above that; “Courage is the most important of all the virtues because without courage, you can't practice any other virtue consistently” ― Maya Angelou.

Telecommunication networks have being around for over a century now, public switched telephone network (PSTN), telegram etc. By mid 21st century wireless communication started to come up with the likes of 'Push to talk' systems, car telephone etc. But true Mobile communication networks did not start to show till late 1970s and mostly early 1980s. This was the era when the analog mobile phone came to being, these systems are the first generation (1G) of mobile telecommunication systems. It was based on analog modulation and it was built specifically for voice. Soon the second generation (2G) of mobile networks started coming, 2G was based digital modulation and also offered short messaging service (SMS) and later those networks offered additional services such as basic web browsing, email, multimedia messaging service (MMS) etc

The explosion for the need of information and rapid growth of the internet lead to the development of third generation systems (3G) which offered packet switching, higher data rates and more data based services. There were also efforts to standardise mobile networks, and considerable progress was seen in 3G networks. The limitations of 3G and the need for wireless systems to be as fast as today’s fixed systems yet with high mobility and also the desire to hamornise and further standardize the mobile telecommunication networks lead to the emergence of a new set of standards adopted for a fourth generation (4G) of networks. Such systems are begining to spring up in some places. Already talks are on the way for the next generation of networks that some call 5G. The graph above shows the relationship between the generations of networks with their respective data rates

FIRST GENERATION MOBILE TELECOMMUNICATION (1G)

These are the first mobile telecommunication networks to emerge. Works on 1G was mostly done in the 1970s and by early 1980s these networks were implemented in different places. Some 1G technologies include Advanced Mobile Phone System (AMPS), Nordic Mobile Telephone (NMT) Total Access Communication System (TACS), C-nets etc. 1G was built basically for one function; voice communication and it offered only that, though Paging networks are also considered a 1G technology. Paging networks offered a messaging service not voice. 1G was an analog technology which uses analog modulation techniques though some networks used digital modulation for base station to base station communication but mobile equipment to base station communication was purely analog modulation. These networks were circuit switched, operated at 150MHz frequency and above and had a speed of 2.4Kb/s

1G had a lot of limitations and issues. It had poor voice quality due to the analog nature of the system. There was also the issue of security, 1G networks had no encryption therefore calls can be listened into when tuned to its frequency. Also phone identities could be cloned and used which lead to a lot of privacy problems, scandals and fraud. Other problems included limited capacity of users, limited roaming, poor handoff reliability, frequent call drops, large phones which had poor battery life and many more problems. Therefore the need of redesigning mobile telecommunication gave birth to new 2G technologies

SECOND GENERATION MOBILE TELECOMMUNICATION (2G)

Around the late 1980s 2G networks began to emerge and by early 1990s those networks were in many countries. Unlike its predecessor these technologies used digital modulation techniques which resulted to superior voice quality. But the networks remained circuit switched. 2G came with new services such as SMS, fax and WAP. Encryption was introduced which greatly enhanced security and solved most security problems of 1G, also error detection and correction improved quality of the service. Some 2G technologies include Global System for Mobile Communications (GSM), IS-54 (digital AMPS), IS-95 (CDMA) etc. These networks operated earlier at the 824MHz − 894MHz frequency band later on other systems operated at higher frequencies of 1800MHz. Speeds of around 9.6Kb/s and higher was achieved on 2G networks. GSM remains the most successful 2G network technology with much wider use. GSM was later improved with General Packet Radio Service (GPRS) with data rates of a little over 100Kb/s, GPRS introduced more services such as email, web browsing and other data related services. Soon after GPRS, Enhanced Data rates in GSM Environment (EDGE) emerged yet as another upgrade which pushed data rates to up to 300Kb/s, this brought the possibility of higher data rates and new services. GPRS and EDGE are sometimes referred to as 2.5 and 2.75G respectively

Though 2G technologies greatly improved mobile communications which lead to an explosion in number subscribers it was with many limitations. One of such includes the fact 2G was a circuit switching based network therefore it inefficiently uses bandwidth and resources which hugely limits high data rates capability, it is also unable to handle complex data such video and also limits number of users. Other limitations include lack of interoperability between 2G networks, poor standardisation and the fact that 2G offers very few opportunity for services and applications

THIRD GENERATION MOBILE TELECOMMUNICATION (3G)

3G Mobile networks were built based International Telecommunication Union's (ITU) unified family of standards that can work together and satisfy IMT-2000 specification, to build mobile networks which offer multimedia services and other services that were available on wire-line systems. Those networks started to operate mostly around early 2000s. 3G technologies used circuit switching for voice/SMS and packet switching for data services. The technologies include W-CDMA, CDMA-2000 and TD-SCDMA. These network operated on the 2100MHz frequency band and offered higher speeds of 144kb/s to 384kb/s at high mobility and 2Mbps at low mobility. 3G increased network capacity to meet up with demand and actualised global roaming for subscribers. Universal Mobile Telecommunications System (UMTS) was adopted by Europe which chose W-CDMA as the standard 3G technology. UMTS is based on GSM infrastructure therefore made it easier for GSM operators to upgrade to it. It became the most popular 3G technology. UMTS later added High Speed Packet Access (HSPA) which offered speeds of 14.4Mbps downlink/5.8Mbps uplink and then High Speed Packet Access (HSUPA) which offered similar speeds but with a higher uplink speed. HSPA AND HSUPA were refered to as 3.5G and 3.75G respectively.

3G was a huge success, especially in standardization but there are limitations and expectations that supersedes it. Such issues include the the high price for spectrum license, high cost of 3G networks which makes most operators to revert to 2G. There are also issues of delayed roll out and patchy coverage. Also with the recent rapid evolution of information systems and services, mobile devices which demand high mobility, much higher data rates and interoperability, there is need for harmonising all network technologies to get wireless anywhere anytime with much higher data rates

FOURTH GENERATION MOBILE TELECOMMUNICATION (4G)

Soon after 3G, fourth generation mobile telecommunication networks are technologies that are built to achieve the ITU’s set of standards specified by the IMT-Advanced specifications. These networks are to achieve speeds of 100Mbps at high mobility and up to 1Gbps at low mobility. This is to enable wireless systems to achieve present day wireline systems capabilities and trigger a mobile broadband revolution. Also the 4G network is to be an ‘open wireless’ system which means it should be a network with a unified core which is accessible from different wireless(access) technologies, this is aimed at harmonising and further standardising all the available wireless technologies. 4G networks are also ‘all IP’ and fully packet switched networks. On full implementation, 4G will be a revolution of mobile telecommunications because it will bring technology services offered by other types of networks to mobile networks, this will significantly reduce repetition of network infrastructure and devices. Services such as live TV, voice, radio, broadband etc will be replaced by IPTV, VOIP, internet radio and the likes. There is yet to be a tested and proven truly 4G network but 4G technologies so far seen are Long Term Evolution (LTE) and IEEE's WiMAX based on the 802.16x specifications. Both technologies use orthogonal frequency-divisional multiplexing (OFDM) and also MIMO antenna technology which stands for Multiple-Input Multiple-Output to achieve the high data rate required. Such networks are already being deployed in Europe and other few places but in recent years to come more roll outs will be seen. Though an evolution of LTE called LTE-advanced has fully met ITU’s IMT-advanced specification in demonstrations, full roll out is yet to be seen

BEYOND 4G

Already talks are on the way for networks beyond 4G but no formal standards are set in place yet. But definitely those networks will offer new services and new clever ways of achieving very high data rates while efficiently utilizing spectrum. Also more intelligence will be seen in mobile networks and importantly will easily accommodate sensors, automated appliances and other non-human operated devices/equipment to build the ‘new internet’ which is often called the ‘internet of things’ (IoT). Further centralization of core networks will surely be seen and possibly decoupling of the service layer from the network layer which means the interface for services and application will be independent of the underlying technology. This will further enrich services and applications development of mobile technologies and bring about a further boost to the current mobile revolution.

Since the emergence of 1G networks there had being big leaps from one generation to the other almost every decade a new generation of networks emerges with better services and data rates. Earlier in the evolution the technologies were evolving to meet consumer demands but towards the end we see that technologies have mostly surpassed consumer demands and mostly are driven by "craze" for technology (as demonstrated in the figure above). But future generations of networks will be tailored towards offering better services and better quality of service, therefore switching from a technology driven operational model to a customer needs driven model

It is official; the Nigerian Communications Commission (NCC) will continue to sponsor the NCC Tennis Tournament, its Acting Executive Vice Chairman (EVC) Prof. Umar Garba Danbatta has confirmed, adding that the decision to continue sponsorship of the tennis championship was buoyed by the sterling success recorded so far in the maiden edition. “We will continue to sponsor this tournament”, an elated Danbatta said.

He spoke at the National Stadium, Abuja, and venue of the second Semi- final of the Tennis National Tournament. NCC, he said, will also review the prize money upward to ensure that as many teams are attracted from different parts of the country. He said the tournament has helped to foster national unity even as it has elicited more enthusiasm for tennis.

A visibly excited Danbatta who went down memory lane said, he remembered with nostalgia the escapades of Nigeria’s Nduka Odizor who reached the round of 16 in Wimbledon of 1983.

To Danbatta, Odizor was easily one of the global tennis greats at the time but sadly “Nigerian players have not made the desired impact in global Tennis circuits since then.

According to Danbatta: “We are witnesses to how tennis stars have brought fame and fortune to themselves and their nations, and we want to be identified to taking these talented players in Nigeria to the circuit”.

He told the audience at the stadium including, President, Nigeria Tennis Federation, Mr. Sani Ndanusa, President, International Tennis Academy, Mr. Godwin Kienka among others that the main objective of the NCC sponsorship of the tournament is to raise the level of Lawn Tennis which is one of the most popular and lucrative sporting activities.

feat-002“Part of our objective is to help in nurturing and exposing these talents through robust competition so as to help them perfect their skills. It is also promoting peace and friendship among the players as this has taken the game to various locations of the country where such competitions have not been held. So far, several matches have been played in Lagos, Port Harcourt, Asaba, Onitsha, Abeokuta, Kaduna, Abuja, and Enugu, with the finals scheduled for Lagos. Another objective of this tournament is so fruitfully engage the players, officials and the youth in some value-driven activities associated with this competition.”

Danbatta said the NCC is glad that most of the objectives of this project have been realized. “We understand that most of the best Nigerian players are featuring in this year’s edition, which has made the quality of the competition to be very high. The cross-section of the people that matter in Nigerian Lawn Tennis sport have honoured us with their presence in some of the tournaments, including Nduka Odizor that I spoke about. We are happy the way the tournament has been organized as shown by the huge turnout at this second semi-final.”

“This is the maiden edition of this tournament, and we are very happy the way the Commission’s gesture has been received since this league tennis was launched on May 23, 2015. We are proud to have added a new version of competition that has energized activities in the Nigerian lawn tennis calendar.

                                                    

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by Osato Akele (Public Affairs Department)

2013q3-features gym 04As we all know, the NCC has a well-equipped gym that is open to all members of staff. The following is an interview with the Commission’s Gym Instructor (Micheal Ezekweseili).

  • 2013q3-features gym 01
    Osato Akele of the Online team with Michael
    Question: Are you a certified trainer?
    Answer: Yes I am, I was certified in Nigeria and Kenya as a gym instructor.
  • Question: So what time do you work with here in the Commission?
    Answer: We operate from 6:30am-8:00am for morning session every day and also from 5:00pm-8:00pm for the evening session.
  • Question: What kind of activities do you have in the gym?
    Answer: We have aerobic classes which are on Saturday’s from 9:00am-10:00am and from 8:00am-8:00pm the gym operates.
  • Question: How much time do I need to set aside each week to exercise in order to be healthy?
    Answer: You need to set aside 3 times in a week, 1 hour per session for you to be physically fit.

INTRODUCTION: THE CONCEPT OF CYBERCRIME

feat-002The concept of cybercrime is historical. With the advent of information and communication technology, massive digitalization and unprecedented interconnectivity provided by the internet has been a boon to students, doctors, teachers, lawyers, businessmen and criminals. Historical antecedent shows that unauthorized access, damage to property, theft and distribution of obscene and indecent materials are all considered as familiar cybercrimes.

The draft local legislation on electronic crimes, telecommunications and postal offences decree of 1995 define cybercrime as:

… Any person who, inter alia, engages in computer fraud or does anything to fake payments, whether or not the payment is credited to the account of an operator or the account of the subscriber, is guilty of an offence.

At the 10th U.N conference on the punishment of offenders, cybercrime was broken into two categories and thus defined as:

  1. In a narrow sense, as any illegal behavior directed by means of electronic operations that target the security of computer system and data processed by them; and
  2. In a broader sense, as any illegal behavior committed by means of or in relation to a computer system or network including such crimes as illegal possession and offering or distributing information by means of a computer system or network.

Computer crime, or cybercrime, is any crime that involves a computer and a network. The computer may have been used in the commission of a crime, or it may be the target. Net crime is criminal exploitation of the Internet, inherently a cybercrime. Cyber crime uses the unique features of the Net - sending of e-mail in seconds, speedy publication/ dissemination of information through the web to anyone on the planet. Computer attacks can be generated by criminals from anywhere in the world, and executed in other areas, irrespective of geographical location. Often, these criminal activities can be faster, easier and more damaging with the use of the Internet.

When one hears the word Clearinghouse, what often comes to mind is a financial institution where various monetary transactions are reconciled. That is because the financial sector has long been a multi-faceted and dynamic industry. Clearinghouses are also used in the telecoms industry. A telecoms Clearinghouse refers to a central exchange where calls from different Mobile Network Operators are interconnected, billing and reconciliation is carried out and Call Data Records are produced. The telecoms boom of the 21st Century, put the telecommunications industry at the fore of technology and development worldwide, and consequently there has been rapid and enormous growth in the services offered in the telecommunications sphere.

Nigeria, being the giant of Africa has naturally been at the focal point in pioneering innovations and developments in ICT. The advent of “GSM” in 2001 has irreversibly changed the way we communicate with each other. GSM services have evolved over the years to where we are today, as a result Mobile Network Operators render services that transcend facilitating a call, as the mobile phone has become a lifestyle tool. One can do virtually anything on their mobile phone ranging from mobile banking to buying airline tickets.

At inception, the Mobile Network Operators were using only the “peer to peer” system which essentially entailed the Network Operators connecting their switches directly to one another to facilitate the connection of mobile numbers to each other which terminates in a “call”. This method had a lot of hurdles as it did not have enough capacity to sustain the needs of subscribers. Once the capacity of the peer to peer connection was reached, any subscriber trying to make a call on that route will receive the “network busy” error message. Many end users resorted to subscribing to more than one mobile number on different networks to ensure that they could at least make a call. The rationale for this was that if the Network was busy on Sim Card A, perhaps Sim Card B might not be congested.

The Peer to Peer system also posed a problem for the smaller telecoms companies as they did not have the capacity to connect to the bigger network operators and today most of the smaller telecoms companies have gone bust. It is more than likely that had the smaller telecom companies had a central point of interconnection and exchange of traffic to the bigger networks, many of them might still be operating today. Enter the brilliance and dynamism of the interconnect clearinghouse.

What the Clearinghouse does is remove the hazards posed by the peer to peer system. All the calls pass through a central exchange for interconnection which ultimately results in faster call connection, accurate billing, reconciliation and better service provision for end users in the telecommunications industry. The Clearinghouse also helps with the normalization of format, optimization of links and mitigates the problem of capacity.

This is not to say that the peer to peer system does not work, but the switch to switch connection comes with a lot of problems such as congestion, or a total breakdown if a switch gets disconnected or there is a fibre cut.

The benefits of the Clearinghouse cannot be over emphasized or down played. Beyond interconnecting to the Mobile Network Operators, there is an array of services offered by Clearinghouses which are pivotal for Value Added Service Providers and their end users, as they are able to gain access to all the Network Operators through Co-location Services and single points of connectivity offered by the Clearinghouse and thus have all the subscribers of those Networks at their fingertips.

The Nigerian Communications Commission (NCC) took the bold and commendable step of introducing Mobile Number Portability into the Nigerian Market. Telecoms consumers are thus given the choice to switch to any provider of their choice without changing their mobile number. The NCC in recognition of the neutrality and versatility of a telecoms Clearinghouse, opted for the mobile number portability service to be powered by a licensed and operational Clearinghouse. Interconnect Clearinghouse Nigeria Limited powers all the mobile number porting that is carried out in Nigeria. This is another benefit of operating an Interconnect Clearinghouse, as Clearinghouses are independent service providers and are not in competition with the mobile network operators for subscribers.

The sky is really the beginning for the services which can be offered by an Interconnect Clearinghouse as there are no limits or boundaries to the innovations in this niche area of telecoms service provision. Services currently being offered include Interactive Voice Response, Voice Broadcast Services, Carrier Services, Co-location Services, All Call Query and of course Interconnection services. The Clearinghouse also provides central monitoring of traffic for tax and security purposes.

All the telecoms Clearinghouses in Nigeria are regulated by the Nigerian Communications Commission and as such best practices are ensured and all services are provided to the highest industry standards. The NCC mandates telecoms operators to pass at least 10% of their calls through a Clearinghouse. This percentage will hopefully increase in future and perhaps we may even emulate the Republic of Ghana, who though the operation of the telecoms Clearinghouse is at an infancy stage, have set a timeline for which all mobile calls in the Country must mandatorily pass through the Clearinghouse. To start with the Ghanaian regulator, the National Communications Authority (NCA), mandatorily requires all licensed operators that are operational to connect to the Interconnect Clearinghouse within two months of its commencing its activities.  Furthermore, the NCA mandates all operational licensed operators to pass all their interconnect traffic through the clearinghouse within 3 months of the commercial launch of the clearinghouse model.

This is a massive platform for Afriwave Telecom Ghana Limited, the Company that emerged the successful bidder for the Clearinghouse license in Ghana. This should be a nudge in the right direction for us in Nigeria, as the Republic of Ghana have fully recognized and embraced the Clearinghouse model having recognized the immeasurable benefits that come with its adoption. The NCA in Ghana in what can be described as the ultimate step in the advancement of the Clearinghouse model in West Africa, set the following timeline for the complete migration of all telecoms traffic in Ghana:

  • Month 1 – 30% of traffic
  • Month 2 – 60% of traffic
  • Month 3 – 100% of traffic

Nigeria has been operating the Clearinghouse Model over 10 years and as at today the mobile network operators are only required to pass 10% of their traffic through a Clearinghouse. Perhaps we can pluck a leaf from our Ghanaian counterparts and re-examine our Clearinghouse model to see how we can boost the operation and activities of the Nigerian Clearinghouses.

The Republic of Ghana currently intend to license just one Clearinghouse to provide all the services a Clearinghouse can offer. Nigeria however has multiple telecoms Clearinghouses which have been duly licensed by the NCC and are operating in the industry. This is another commendable step taken by the NCC, as multiple operating Clearinghouses is an indication of a growing and competitive sector which minimizes the risk of monopoly and encourages best practice.

In conclusion, Nigeria has achieved a lot of growth and advancement in the telecoms sector, but more still needs to be done to ensure that we as pioneers and leaders of growth and development in Africa, are not overtaken due to lack of foresight or underlying political undertones.

A Presentation on the 2014 SERVICOM Nodal Officers Retreat in Abuja by the Servicom Office, The Presidency.

The SERVICOM 2014 Nodal officers retreat held from 29th- 30th January 2014 at the International Conference Centre, Abuja. It was Organized by the SERVICOM office, Presidency in collaboration with Rockedge consulting/ Phil Nwachukwu Associates. The theme of the retreat is Team building: key to achieving efficient service delivery.

In his opening remarks, the National Co-ordinator Servicom and Senior Special Assistant to the President informed the Nodal officers that Servicom is 10years this year and the National office is poised to reflect a new thinking.  He stressed that Charter development and its implementation as the priority areas. SERVICOM relies on the nodal officers as its foot soldiers to facilitate service delivery improvement in government at their various MDAs.

There was a goodwill message by the Federal Public Administration Reform Programme Nigeria (FEPAR), an outfit designed to make the Government of Nigeria more capable and accountable. It is funded by the UK Government. FEPAR aims to achieve this goal by giving technical assistance to relevant ministries and departments which for example will improve the way Public money is managed and spent. FEPAR focuses on five reform areas- external accountability, service improvement, Public financial management, civil service reforms and to support central policy and planning co-ordination.

The following papers were presented

  • “Team Building for enhanced Service delivery in MDAS” ( Lead Paper) by Dr Ganger
  • “The Role of Leadership in generating synergy for service delivery”by Dr. Ganger.
  • Improving Team Performance to ensure Customer Satisfaction by Dr Tende
  • Emerging Issues in Service Delivery- A Presentation by SERVICOM
  • Emerging Issues in Public Service Reforms by the BPSR
  • Customer Service Excellence: Improving Service experiences in MDAS by Mr. Bulus  
      •  “Government Reforms for Efficient Service Delivery” by Dr Joe Abah- Director General, Bureau of Public Service Reforms.

      In his paper, he defined good governance as the representation of an unbiased state that puts the needs of the population as a whole first and does not serve any agenda except the good of the people. He also defined the primary responsibility of a public-owned organisation (organizations that receive public funds from government budget allocations) to deliver services that the private sector may not (or cannot) deliver, or to deliver service to those who cannot afford the market price of the services. The BPSR was established on 26th september 2003 as the lead agency and engine room for integrated reform implementation, Co-ordination and harmonization but only got its first director-general on 30th August 2013. The Bureau reports to the President through the SGF and the Secretariat for the steering committee on reforms. One of its immediate priorities is to track MDAs with large budget allocation to ensure effectiveness, value for money and service delivery. 
      The Membership of the Steering Committee reforms is as follows:

      • Secretary to Government of the Federation (Chair)
      • Head of the Civil Service of the Federation
      • Economic Adviser to the President
      • Chairman, Federal Civil Service Commission
      • Chairman, National Salaries, Incomes and Wages Commission
      • Chairman, Police Service Commission
      • Chairman, Civil Defence, Fire, Immigration and Prisons Board
      • SSAP/ National Coordinator, SERVICOM
      • Permanent Secretary, General Services Office, OSGF
      • Permanent Secretary, Finance
      • Permanent Secretary, State House
      • Permanent Secretary, Labour
      • Permanent Secretary, Interior
      • Permanent Secretary, Justice
      • Permanent Secretary, Information
      • Clerk to the National Assembly/ Chairman NASC
      • Chief Registrar, Supreme Court
      • Chairman, EFCC
      • Accountant General of the Federation
      • Auditor General of the Federation
      • DG, PENCOM
      • DG, BPE
      • Chairman, Public Service Negotiating Council
      • DG, Budget Office of the Federation
      • DG, BPSR (Member/ Secretary
      • Emerging Issues in Service Delivery” by Mr Sylbriks Obriki, National Co-ordinator SERVICOM.

      His paper defined the political economy of service delivery in Nigeria as interplay of three main actors;

      1. Policy Makers- (Political Leadership)
      2. Service Providers – (Intergovernmental Partnerships (IGPs), Centralized    traditional Bureaucracy (CTB)
      3. Clients/ Recipients- Citizens and the General Public.

      He stated that Social Accountability is based on the idea that citizens can hold policy makers and suppliers of public goods accountable for the quality of services received in the social sectors. SERVICOM is designed as both Govt-2- Govt monitor of performance as well as the Govt-2-Citizens agent that manages the performance gap between government and citizens in issues of service delivery. SERVICOM in Nigeria serves as an enabler of the social accountability framework of Public service delivery in Nigeria.

      He identified the new vision of SERVICOM –‘To be recognized as the foremost change agent for service support and the promotion of service excellence in Public Services in order to improve citizens Satisfaction.
      The new direction of SERVICOM centers on SERVICOM focus on the demand side of service delivery framework, the ongoing revision of SERVICOM tools for better effectiveness, ongoing engagements with key stakeholders to improve customer focus orientation within MDAs and the Introduction of new customer service benchmarks for MDAs based on compliance evaluations and customer satisfaction survey.

      • Customer Service Excellence: Improving Service experiences in MDAs for the benefits of Nigerians

      What drives Customer Service is Values.

      • Make a Positive Impact on everyone you meet and everywhere you go.
      • Be a role model- worthy of Emulation
      • Be a solution to problems and not a problem to solution.
      • Do the right thing regardless of who is doing the wrong thing.
      • Value time and make the best of it
      • Consciously build a great legacy
      • Live a life of integrity
      • Make your family, nation & God Proud. Be Someone’s claim to fame.

      Critical Strategic Initiatives

      • Strategic Management Focus
      • Policies, Procedures & Systems
      • Hire the right people
      • Empower
      • Training
      • Measurement

      Self-Image- If you don’t expect much of yourself, you won’t deliver much.
      Service Recovery-   Make things right when they go wrong.

      • “ Teambuilding for Enhanced Service Delivery”

      Team work is ability to work together towards a common goal.

      • The basic building block of a good team building is for the leader to promote the feeling that every human being is unique and adds value.
      • Service delivery is getting services as effectively and quickly as possible to the intended recipient. In most instances, Service delivery implies a degree of excellence on the part of the organisation,
      • A chain is only as strong as its weakest link.
      • The weak link is the strongest destroyer of all.
      • Your MDA can only be as great as you are.

      Mahatma Gandi said- If you want to fast go alone, if you want to go far, go together.

    1. The Role of Leadership on Generating Synergy for Service Delivery.
          Leadership involves defining the direction of a team and communicating it to people, motivating, inspiring and empowering them to contribute to achieving organizational success. Synergy is the combined working together of two or more parts of a system so that the combined effect is greater than the sum of the efforts of the parts. 2 + 1 = 4

      Serendipity: A process in which ideas and discoveries emerge seemingly by accident.

      • Units work effectively together

For the Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Eugene Juwah, the year 2014 was a good year. Not only did it mark his fourth year on the job, it also threw up a lot of challenges which afforded him the opportunity to prove his mettle. And if those challenges were a form of test, Juwah passed with excellent grade. It was the year he harvested a haul of honours, crowning them with The Sun newspaper Public Service Award, which he described as “Special”.

An elated Juwah, said after being conferred with the Public Service Award at The Sun 2014 Awards in Lagos, that he had touched each of the six items and is satisfied that he has acquitted himself well.

The six-point agenda Juwah rolled out when he assumed office include consolidating on the achievements of his predecessors; taking drastic measures to improve quality of service (QoS); enhancing broadband implementation; improving competition among telecoms players; providing diversified choices for consumers at good quality and price; as well as improving the regulator’s presence in the international space.

“Well I have made a lot of pronouncements in the newspapers about my six-point agenda, I have fulfilled that, I have increased subscriber base, I have increased teledensity, I have increased direct foreign investment, I have increased competition, I have increased our present international arena so most of the things I came with I have achieved,” he told reporters after the awards in Lagos.

He expressed excitement at the award particularly as it came from the fourth estate of the realm which major duty is criticism of people in government. He said he had no problem with that because it is their duty to hold public officers to account for their deeds, adding however that public officers should be given an opportunity to say their side of the stories before they are published.

“We regulate a sector that affects the lives of over 170million Nigerians; a sector that is a primary enabler of every other sector of the country or life generally. There are weaknesses in the sector as exemplified in the quality of service but the transparency we maintain in regulating the sector as a purely independent regulator are some of the reasons the international community is very interested in the Nigerian market; why investors continue to put more money in spite of discouragement by the activities of some states and local councils; and indeed why the industry continues to grow geometrically with no signs of slowing down,” Juwah said.

Earlier, Juwah had described The Sun Public Service Award 2014 conferred on him as special.

Speaking while receiving a letter notifying him of the award in Abuja, Juwah said his real value for the award arises from the fact that “it just came. That is the true reflection of recognition for someone to just announce that you have won an award without con­tacting you. It is the true meaning that the awarding organisation, a reputable media, like The Sun, had been observing objectively the activities of the establishment and the individual that got the award.”

Juwah thanked the management of The Sun for the honour done him and promised that the award would serve as an impetus for him to work harder for the development of the telecommu­nication sector.

He stated that the challenges have been enormous in the sector and prom­ised that in the face of the shortfalls, the NCC must find means of steadily improving on telephony in the country, a service, he said, “remains the soul of modern day economy, business and social life. We understand the centrality of communication in the present world, and we also know our obligation to the nation has equal weight.

“All of us in the NCC are grateful to The Sun, because an individual cannot improve on the system until it becomes a collective duty. I am proud that the NCC has been working assiduously to the extent of being recognised by you, a reputable media. With this award, I can only assure you that we are under a compelling obligation to do more.”

Speaking earlier, while handing over the letter, Executive Director, Special Duties, Mr. Bolaji Tunji, who was ac­companied by Editor, Nation’s Capital of The Sun, Mr. Ikenna Emewu, informed Juwah that the award didn’t just come like a mistake or happen­stance.

He explained that the Board of Editors and management of The Sun examined so many public outfits and their chief executives and eventu­ally selected NCC and Juwah, based on merit and thorough assessment of his achievements in expanding the telephone subscription base to over 130 million, about twice of the volume he inherited.

“There have been facility upgrade and improvements over time. We understand that we have not reached the peak of the sector. So, this award is to commend you for the journey so far, and also help motivate you to do more and take telecommunication higher in Nigeria,” he told the NCC boss.

A whizkid finds smart ways to help students get round the rigours of fixing off-campus accommodation challenges in tertiary institutions

Typical of most Nigerian students who face challenges with regard to securing accommodation while in school, Joel Amahwe saw this not only as a challenge but an opportunity to set things right. The 22-year-old 2015 National Diploma Computer Science graduate of Delta State Polytechnic who spoke to THE COMMUNICATOR on his innovation, HostelsVilla.com, says he wants to revolutionize how students book off-campus hostels in Nigeria and of course Africa.

Commission wants ICT in education curriculum at all levels, Wins Regulator of the Year Award & Best Use of Social Media

Professor Umar Danbatta, the Executive Vice Chairman of the Nigerian Communications Commission (NCC), says Nigeria has yet to acquire the full dividends of the Information and Communication Technology (ICT) revolution in spite of the rich harvest of potentials within the country.

Danbatta disclosed this during the 8th Edition of Beacon of Information and Communication Technology (BoICT) Lecture and Awards in Lagos.

Represented by the Executive Commissioner, Stakeholder Management, NCC, Mr Sunday Dare, he said that the ICT revolution had no barriers or frontiers.

President Muhammadu Buhari recently  joined members of the public, members of the All Progressives Congress and the National Assembly to congratulate Sen. Olabiyi Durojaiye, the Chairman of the Board of Commissioners  of the Nigerian Communications Commission, NCC, on his 85th birthday.

President Buhari, in a statement issued in Abuja felicitated with family members, friends and professional colleagues of Otunba Durojaiye, whom he described as “an exemplary leader.”


NCC Takes Nigerian Fashion to the World
at Nigeria Night Dinner in Budapest.

The night was exquisite; the setting was brilliantly adorned with a kaleidoscope of incandescent lightings. The occasion was the Nigeria Night Dinner at the ITU Telecom World 2015 in Budapest, Hungary. It was the crowning of Nigeria’s excellent showing at the Nigeria Day in her pavilion to the acclamation of ITU Secretary-General, Mr. Houlin Zhao.

And too soon, the dinner paved way for real business talk as the regulator, operators and ICT agencies took turns to share their testimonies of the profitability of the Nigerian telecom market. Etisalat, Airtel, NigComSat, GalaxyBackbone among others told their various success stories doing business in Nigeria. It was exactly what the array of investors and regulatory agencies from other countries wanted to hear: first-hand information on the investment opportunities in the Nigerian telecom market which ranks among the fastest growing in the world.

The icing on the cake for the night was the enchanting session of fashion parade; a modeling of the different traditional attires that make Nigerian fashion thick. The models were not hired from Broadway or the fashion high streets of Paris. They were NCC staff, from Directors to young, zesty employees. They simply wowed the world and got the audience shouting for more. It was an audacious statement made about the variegated fashion cultures that define the diversity of Nigeria.

From the Iro, Buba and Gele fashion mix of the Yoruba through the Fedora hat and loose Kaftan of the Niger Delta complete with walking staff ( a symbol of authority of the man) to the loose, wide sleeve top of the Hausa (Agbada or Babanriga) and the richly embroidered and ornamented long flowing gown usually made of rayon fabric of the Efik maiden, the hall rocked as model after model graced the stage. Add to this ensemble the tight Buba and Wrapper of the Igbo woman, the Ishiagu (head of a Lion) attire of the Igbo man as well as the Aso Oke and Talking drum associated with the Yoruba male.

Guests from the Americas, Europeans, Asians and other Africans in the ornate hall made brisk inquiries about how to get a piece of the Nigerian fashion on parade. And what with the music and the dance? Same night Nigerians told the world that the nativity of music and dance is Africa, and not just everywhere in Africa but Nigeria. Nigerian music blasted from the jukebox and the infectious bug of Nigerian dance styles took a hold of the crowd as guests of all races and communes took to the floor and danced the Nigerian way.

In all, NCC killed two birds with just a stone. It marketed the Nigerian broadband market as well as the rich and diverse Nigerian fashion market in one night of glamour, glitz and splendor.

The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta, has called for more cooperation and understanding of members of the House of Representatives, on regulatory functions of the commission.

Speaking during an oversight visit of the members of the House of Representatives’ Committee on Communications, in Abuja, Danbatta stressed the need for striking a balance in satisfying diverse stakeholders in the industry the commission regulates.

“We will still use this opportunity to seek your cooperation and understanding of delicate balance existing between the functions of regulators, and its many publics and stakeholders, including the legislature.

“These stakeholders have diverse but very important interests, which the regulator must satisfy. In the course of achieving an effective regulation for the benefit of all and in creating an enabling environment for growth, issues and challenges are bound to arise,” he explained.

The NCC boss also told members of the Committee that the Commission had recently won a European Award for Best Practices, in addition to emerging as African Regulator of the Year at regional level.

Responding, Chairman of the Committee, Hon. Shaheed Fijabi, who said they were at the headquarters of the NCC to exercise their oversight duty, also commended the strides of Universal Service Provision Fund (USPF) in the country.

Earlier, the Director Public Affairs of the commission, Mr. Tony Ojobo, who said that Commission has always enjoyed fruitful relationship with the committee, commended members for “the very mature way” they have handled its affairs.

2014Q4-features-2014-bullseyeThe following staff were given awards for their outstanding service to the NCC.

 
Merit Award Recipients
Department
2012
2013
2014
Administration Matthew Oghiadomhe Agbo Ogbe Bartholomew Eze
Commission Secretariat Ibe Ngwoke Pankan M Eze Ibe Ngwoke
Compliance Monitoring & Enforcement Ayemo Omu Kolawole Owolabi-Lawal Mohammed K Dikwa
Consumer Affairs Ada Tete Mohammed Edota Aisha Shafii
Corporate Planning & Strategy Frank U Oli Rolake Olujimi Ayiabari Kigbara
Drivers Usman Abdullahi Sylvanus N Okoro Iliya Idris Ningi
Enugu Zonal Office Ogechi Ama David Afor Uchenna Akachukwu
EVC’s Office Okoh Aihe George A Roberts Bibian Igbokwe
Finance Services Emmanuel A Raphael Absolute O Njoku Rose Okpor-Kalu
Human Capital Ndubueze P Okeke Ismaila O Ishola Emokivie Gbenedio
Ibadan Zonal Office Omowunmi B Olaoye Armstrong M Abur Ekisola Oladisun
Information Technology Aarinola Okusanya Ebele Akwara Richard Adeleye
Internal Audit Solomon A Igbayue Mohammed B Dari Sunday Atu
Kano Zonal Office Shuaibu Swade Bello M Bungudu Mustapha M Yusuf
Lagos Zonal office Monday Orukpe  Ijeoma Bassey Tolulase Omodele-Rufai
Legal & Regulatory Services Usman Mamman June Nezianya Livinus Ashio
New Media & Information Security Elizabeth Yisa Bolanle M Olumobi Nkiru Ebenmelu
Office of the DHCIG Nwamara E Uwakwe Ifeanyi Okoro Ifeanyi Okoro
Office of the EC, SM Chukwudi Diugwu Michael N Ozoemena Mabel Yakubu-John
Office of the EC, TS Nil Nil Rosemary  Atu
Policy, Competition & Economic Analysis Richard Eyo Chike Nwadije Adeyinka Oluwa
Port Harcourt Zonal Office Ugochukwu Okoroafor Ngozi H Eke Edmund Owudogu
Procurement Chimezie P Amadi Isa Olatinwo Benjamin L Maga
Projects Stella O Tula Terseer Saror Nneoma Njoku
Public Affairs Adizat Abubakar Amaka Agwaniru Grace Ojougboh
Special Duties Nil Nil Anthony I Ikemefuna
Spectrum Administration Adekunle L Adebisi Atiku Lawal Usman A Aliyu
Technical Standards & Network Integrity Kunle J Olorundare Maigana     A Gidado Alkali Mohammed
USPS Olubunmi  Bamijoko  Stella Erebor Rajiu Musa
Best Zonal Office   Lagos Zonal Office Kano Zonal Office Ibadan Zonal Office

 

LONG SERVICE AWARD RECIPIENTS FOR 20 YEARS
NAME
Dave O Imoko
Felicia N Onwuegbuchulam
Mohammed L Ibrahim
Olatokunboh O Oyeleye
Chinwe V Onwujekwe
Oladoyin C Aiyenitaju
Anthony E Bassey
Phoebe M Danyi 
Ifeoma S Dike
Chioma L Nwogu
Durojaiye A Okodu
Rose Okpor-Kalu
Anne C Onuh-Opara
Ugochukwu J Okoroafor
Monday Orukpe
LONG SERVICE AWARD RECIPIENTS FOR 15 YEARS
NAME
Nkiru L Ebenmelu
Christy Chukwu-Ajah
Jummai Jibril
Rosemary Atu
Margaret B Ajamok
Samuel S Kolo
Ezekiel Kpanaki
Olarenwaju Alabi
Mohammed Adamu
Sylvanus N Okoro
LONG SERVICE AWARD RECIPIENTS FOR 10 YEARS
NAME
Fidelis I Onah
Haru Alhassan
Yetunde Akinloye
Efosa V Idehen
 Henry Nkemadu
Chukwuma E Azikiwe
Somieari D Jumbo
Giwa T Mohammed
Salisu Abdu
Nkechi Obiekwe
Abraham S Oshadami
Patrick A Ojo
Ismaila Giwa
Omotayo O Mohammed
Olubunmi Bamijoko
Ibrahim Galadima
Veronica  O A Ajagbonna
Chris Agha
June Nezianya
Olasumbo O Olawaiye
Olufunke O Damola-Sokunbi
Victor Adoga
Atiku Lawal
Nafisa U Rugga
Chimezie P Amadi
Joseph Emeshili
Ogechi U Ama
Susan Idris Nyam
Bala Usman
Oluwakemi Fagbeyiro
Lisu Mshelia
Joe Akpan
Adeyemi Kings
Abdul Isiaka
Kabiru S Haruna
Chukwuma Nwaiwu
Kunle J Olorundare
Terseer Saror
Charles O Edet
Millicent Pat-Nwaoyo
Usman A Kakah
Stella O Tula
Moromoke O Anibaba
Rabiu R Ramalan
Fatima O Edirin
Emmanuel Dazel
Ifeanyi Okoro
RETIREES
NAME
D O Imoko
Mrs. Lolia S Emakpore
Dr. Balarabe M Sani
Dr. Sylvanus Ehikioya
 Olufunso A Fayomi
Mohammed Inuwa
Michael O Williams

We commend the initiative of the NCC in actually conducting this sensitisation workshop and it is definitely commendable and progressive of the Commission. We’re very happy to hear the EVC that a lot of the recommendations would be incorporated into making the code even much better than the model code it is today.

OYERONKE OYETUNDE, General Manager, Regulatory Affairs, MTN

by Editor

2013q3-features bossAre you truly an amazing boss or just a good one? See how many of these 10 traits are natural for you. Do you have people you are supervising? Then take a moment and ask yourself this question: what kind of boss are you? Do you conform to the ethics and laws guiding the Commission, which will in turn make your subordinates respect and emulate you? The Commission is one of the top government agencies that preaches and practices professionalism and integrity in the performance of functions. This is mainly as a result of the excellent leadership qualities that exist within. What your employees see you doing matters. But often it's what they can't see that matters more.

Good bosses look good on paper. Great bosses look great in person; their actions show their value. Yet some bosses go even farther. They're remarkable - not because of what you see them do but what you don't see them do.

Being a boss is hard, because according to Patrick Ness “Being a leader is making the people you love hate you a little more each day and people don't naturally wish to have one. And not everyone aspires to be one. But most people are anxious to follow a good leader, and most organizations live and die on the quality of the leaders who run them. See how you stack up with these 10 traits. I have given a reference point for good bosses as well so you can assess if you are truly hitting the mark or if perhaps your people are just being nice when they say you're amazing.


ATCON President
Lanre Ajayi

Engineer Lanre Ajayi is the President of The Association of Telecommunications Companies of Nigeria (ATCON), a professional, non-profit, non-political umbrella organization of telecommunications companies of Nigeria.

Impression of the NCC Stakeholdrers’ forum

It's a good thing for the regulator to seek the input of the stakeholders before coming up with a regulation. We consider it a privilege, we appreciate it and simply hope that whatever input that has been gathered at this event be put into consideration before the regulation is passed.

Scoring the NCC in terms of regulation

NCC has been doing a good job in terms of regulating the industry. They've been able to balance the needs of the operators with that of the consumer to a large extent. But just like in every other thing there's always room for improvement. There are areas where they certainly can improve. We've noticed a great deal of consultation when it comes to issues of spectrum and we would like to see this replicated in other areas of regulation.

Outlook of the ICT industry going forward

The industry has been a great contributor to the Nigerian economy; contributes close to 10 per cent to the GDP and that's a big one if you compare it to some other sectors of the economy and with the right regulatory policy and political environment we can see a continued growth and greater contribution of the industry to the national economy.

70/80GHz consultation process

From all indications a couple of operators were consulted before the general consultation, which I consider a great thing. It is always nice to have a basis to call for public consultation, so the earlier people that were consulted were given some points which could be discussed at a plenary like this. I think the process is good to have specific consultation and a general consultation.

Thoughts on light licensing model

They have indicated it as an option but I would have preferred light licensing without a fee. In the sense that we still need to know who is operating from where; we still have to keep track of who's using what frequency and at what location and then you're given approval before you proceed. But it does not necessarily have to attract fees. If there are countries that are not collecting fees according to the presentation then why do we think we have to collect money? The issue of fees becomes important when demand outstrips supply and you're looking for a way of apportioning resources to someone who will use it most effectively then you can use fee as a factor when the issue of spectrum will come in. But this is a spectrum that we most usually have demand less than supply, so why apply fee?

We need to encourage innovation and lower tariff by giving operators opportunities to have lower cost. Except it becomes important to use fee to determine who is serious about operation then I don't see the need for a fee.

The licensing operation will commence soon. Before now there are other frequencies and people have been doing microwave deployment. This is just an opportunity to do more. Even for broadband they have been deploying other spectrum, so this is just an additional spectrum that is being released.

Below are eighteen (18) survey questions that will be used as a metric to measure the cyber security awareness level of NCC staff.

  1. Do you know when your computer is hacked or infected, and whom to contact when it occurs?
    1. Yes, I know when my computer is hacked or infected and I know whom to contact.
    2. No, I do not know when my computer is hacked or infected and I don't know whom to contact.
    3. Yes, I know when my computer is hacked or infected but I don't know whom to contact.
  2. Have you ever found a virus or Trojan on your computer at work?
    1. Yes, my computer has been infected before
    2. No, my computer has never been infected
    3. I do not know what a virus or Trojan is
  3. Is anti-virus currently installed on your computer?
    1. Yes it is
    2. No it is not
    3. I do not know how to tell
  4. If anti-virus is installed, is it enabled and updated on your computer?
    1. Yes, it is enabled but not updated
    2. No, it is neither enabled nor updated
    3. I do not know how to tell
  5. How secure do you feel your computer is?
    1. Very secure
    2. Secure
    3. Not secure
  6. Is the firewall on your computer enabled?
    1. Yes, it is enabled
    2. No, it is not enabled
    3. I do not know what a firewall is
  7. How careful are you when you open an attachment in email?
    1. I always make sure it is from a person I know and I am expecting the email
    2. As long as I know the person or company that sent me the attachment I open it
    3. There is nothing wrong with opening attachments
  8. Do you know what a phishing attack is?
    1. Yes, I do
    2. No, I do not
  9. Do you know what an email scam is and how to identify one?
    1. Yes, I know what an email scam is and how to identify one
    2. I know what an email scam is, but I do not know how to identify one
    3. No, I do not know what an email scam is or how to identify one
  10. My computer has no value to hackers, they do not target me.
    1. True
    2. False
  11. Do we have policies on what you can and cannot use email for?
    1. No, there are no policies, I can send whatever emails I want to whomever I want while at work
    2. Yes, there are policies limiting what emails I can and cannot send while at work, but I do not know the policies
    3. Yes, there are policies and I know and understand them
  12. Can you use your own personal devices, such as your mobile phone, to store or transfer confidential office information?
    1. Yes I can
    2. No I cannot
    3. I do not know
  13. Have you downloaded and installed software on your computer at work?
    1. Yes I have
    2. No I have not
  14. Has your boss or anyone else you know at work, asked you for your password?
    1. Yes, they have
    2. No, they have not
  15. Do you use the same passwords for work-related activities as you do for home activities?
    1. Yes I do
    2. No I do not
  16. How often do you take information from the office and use your computer at home to work on it?
    1. Almost every day
    2. At least once a week
    3. At least once a month (d) Never
  17. Have you logged into office accounts using public computers, such as from a library, cyber café or hotel lobby?
    1. Yes, I have
    2. No, I have not
  18. Do you log off and close your browser after every online activity that requires you to use a password?
    1. Yes, I do log off and close my browser after every online activity that requires a password
    2. No, I don't log off and close my browser after every online activity that requires a password
    3. Yes, I do close my browser but I don't log off after every online activity that requires a password.

The Nigerian Communications Commission (NCC) says provisions have been made in its 2017 budget to extend telecommunications services to additional 40 million people across the country.

The Executive Vice Chairman of the Commission, Prof. Umar Danbatta, made this known in Lagos during a sensitisation workshop organised by NCC for law enforcement agencies on telecommunications issues.

Danbatta, represented by the Director of Public Affairs, NCC, Mr Tony Ojobo, said that the commission had conducted a survey, which identified about 200 communities nationwide with access gap.

He said that through the Universal Service Provision Fund (ISPF) being managed by a department under NCC, 40 million people in these areas would be covered in 2017.

evc_civiccenterThe Nigerian Communications Commission has said that one of its priorities for 2012 is the implementation of Number Portability across networks, with a strong belief that the exercise will commence August this year.

Director Public Affairs (DPA) for the NCC, Mr. Tony Ojobo, who spoke with THISDAY in a telephone conversation, said the NCC already commissioned a consortium to handle the implementation process of Number Portability and that the license authority the consortium was ready. According to him the license takes effect January 2012, and the licence mandates the consortium to commence Number Portability implementation within seven months after receiving it.

"Since the licence is ready, we are looking at August this year, for the commencement of Number Portability," Ojobo said.

Head, Media and Public Relations (HMPR) for NCC, Mr. Reuben Muoka has said that Number Porting within telecoms networks remains in the interest of subscribers and that the NCC had longed planned its implementation, but was waiting to get a central national data of telecommunications’ subscribers across networks, adding that the on-going Subscriber Identification Module (SIM) cards registration exercise, would be a better platform and avenue upon which to successfully carry out Number Portability in the country.