The NCC has sanctioned three out of the four major network operators in the country - MTN Nigeria, Globacom and Airtel- the sum of N647.5 million for breach of Key Performance Indicators (KPIs) and poor Quality of Service for the month of January 2014. It however gave Etisalat a clean bill as it met all the set KPIs. The telecoms regulator, in letters dated February 19, 2014, addressed to each of the affected companies, said after collating statistics from the network operating centers of the operators in the month of January, discovered that the services provided by MTN, Airtel and Globacom fell below the KPI published by it in 2013. The letters, which were obtained exclusively by THISDAY from a source in the Ministry of Communications Technology, will be delivered to the three network operators today. A breakdown of the sanctions indicate that Globacom was penalized, N277.5 million for three breaches, while MTN and Airtel got sanctioned N185 million each for two breaches. According to the letters conveying the breaches and sanctions, the NCC set four critical KPIs-Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Traffic Channel Congestion (TCHCONG) and Stand Alone Dedicated Control Channel Congestion (SDCONG). With a target of 98 percent for CSSR, MTN, Airtel, and Globacom failed to meet the target in January. The scored 96.85 percent, 96.99 percent and 96.89 percent, 96.99 percent and 96.89 percent respectively. In the DCR category, NCC set a target of 1 percent. The audit report referred to by NCC in its letter stated that for the month of January, MTN and Globacom failed to meet the target, while Airtel exceeded the target with a score of 0.84 percent. For the SDCONG KPI, with a target of 0.20 percent, Airtel and Globacom failed to meet the target, scoring 0.40 percent and 0.58 percent respectively, while MTN exceeded the target with a score of 0.17 percent.
THISDAY PG. 1 AND 10 (FEBRUARY 24, 2014)