In line with Executive Order 001 (EO-001, 2017) on Ease of Doing Business, find below the NCC's Service Delivery Timelines from the various Departments of the Commission.
Successful organizations place strategy at the center of the management process, providing a framework for prioritizing programs and projects, facilitating the achievement of organizational goals and objectives, monitoring progress regularly, ensuring optimal use of resources through a focus on key priorities, and ensuring that the important things are measured thus enhancing efficiency, effectiveness and productivity.
A Strategic Management Plan (SMP) is a document used to communicate within the organization the organization's goals, set priorities, focus energy, configure resources, strengthen operations, ensure that employees and other stakeholders are working toward common goals, establish agreement around intended outcomes/results, and assess and adjust the organization's direction in response to a changing environment. The Plan is what will drive the comprehensive collection of ongoing activities and processes that the organizations will use to systematically coordinate and align resources and actions with mission, vision and strategy. It is intended to transform the organization's management and operations into a system that provides strategic performance feedback to decision making and enables the plan to evolve and grow as requirements and other circumstances change.
Consequently, formal strategic planning, with the development of a Strategic Management Plan, was introduced and adopted by the NCC in the year 2002 as the main driver of its service delivery process. Its first plan, a five-year plan (2003-2007), was later adjusted to a three-year plan (2004-2006). This adjustment was informed by the level of dynamism with which events were unfolding in the Nigerian telecommunication space. The plan continued to undergo several modifications and revisions up to its termination in 2009. In 2012, the Commission engaged Messrs PriceWaterhouseCoopers and RoseQueen to assist with the development of a new 5-year Strategic Management Plan (SMP) for the period 2014-2018 to provide the roadmap to the future.
The NCC SMP 2014 - 2018
The NCC Strategic Management Plan 2014-2018 is based around the scenario of building a custom house, otherwise technically referred to as a 'Performance House.' As the designation suggests, it is with a roof, ceiling, pillars, floor layers and foundation. In other words, it captures a graphical representation of the main focus areas, strategic themes, pillars of excellence used to direct staff effort towards accomplishing the mission and vision of the Commission. Each focal area or strategic theme has desired outcome for the focus of the strategy. Hence, five (5) fundamental components of the SMP 2014-2018 articulate the trajectory of the Commission’s voyage towards the actualisation of its mission and vision within the period of the plan.
These fundamental components of the SMP 2014-2018 are:
- Mission and Vision - (The Roof)
- Overarching Strategic Results - (The Ceiling)
- Strategic Themes - (The Pillars)
- Performance Perspective - (The Floor Layers)
- Core Values, guiding principles and leadership engagement - (The Foundation)
To learn more about the NCC's SMP 2014 - 2018, click the following link to download;
The Nigerian Communications Commission has a history of strategic planning and this journey started with the adoption of a Strategic Management Plan ("SMP" or "the Plan") in the year 2002 as the main driver of its service delivery process. Hence, its first SMP was for five years, from 2003-2007. The Commission’s last Strategic Management Plan (SMP 2014 – 2018) expired at the end of 2018.
The process for the development of a new SMP commenced in earnest with appropriate internal arrangements put in place to ensure a more robust participation of staff and key stakeholders. The new Strategic Management Plan covers a five-year period, 2020-2024.
The SMP 2020 - 2024 includes NCC’s reviewed Mission and Vision in line with the Commission’s mandate as stipulated in the Nigerian Communications Act (NCA), 2003. The SMP reinforces its Core Values as the guiding principles that will mould its culture and underpin the effective execution of the Plan. The Plan reviews the internal situation analysis of NCC, and its external business environment (both macro- and microenvironments) and identifies key issues that must be addressed. A stakeholder analysis was carried out to review key stakeholder needs and to identify the stakeholder value proposition.
The SMP highlights the desired outcomes/strategic results, specifies strategic objectives and the initiatives as well as actions that will be carried out to achieve the objectives. It also states the key performance indicators to measure effectiveness of the Strategic Plan and performance of NCC as an organisation.
The NCC SMP 2020 - 2024
The "Performance House" of the Commission has been updated from the SMP 2014 - 2018 to reflect the five (5) strategic pillars of the SMP which will guide the Commission to consistently discharge its mandate, achieve its Vision and the delivery of our strategic results by the end of the Plan in 2024.
ASPIRE 2024 is the "Face" of the new NCC Strategic Management Plan 2020 – 2024.
ASPIRE stands for;
- A: Advancement through
- S: Strategy
- P: Professionalism
- I: Innovation and
- R: Regulatory
- E: Excellence
To learn more about the NCC's SMP 2020 - 2024, click the following link to download;
The Nigerian Communications Commission is the regulator of telecommunications services in Nigeria. In its commitment to continually engage stakeholders at all levels, the Study Tour programme is designed to enhance students’ learning by providing the opportunities for students to participate in non-curriculum activities outside the normal school routine. This involves travel for activities including NCC Museum Visit, NCC Server Room Visit, and listening to Presentations from relevant departments.
Purpose of the Study Tour Visits
The objective of this activity is to increase awareness of participant to NCC activities as it applies to the area of study of the participants. The visits are expected to meet educational or learning objectives of the participants as communicated during application process. It is also intended to broaden students’ horizons through interaction with members of staff of the Commission and to enable students to gain a deeper understanding of the telecommunications industry. The programme is also intended to give students an opportunity to relate their classroom learning to the real world situations.
The visits are expected to meet educational or learning objectives of the participants. Such objectives (e.g. about the telecommunications industry and its regulation) will be confirmed by the participants.
The full implementation of the Educational Visit Policy will allow for seamless conduct of the programme by ensuring that the application process, the visit and post-visit support is provided timely and without undue burden to NCC or the Participating institutions.
Participants are expected to be of good conduct throughout the Visit noting that the NCC building is a work environment. The following qualities are expected of participants:
- Adherence to instructions
- Respect for security procedure
The following institutions are eligible to apply to visit the Commission:
- Primary Schools
- Secondary Schools
- Colleges of Education
The visiting day is the last Thursday of every month excluding public holidays. The composition of schools and participants allowed per visit are as follows:
- Three (3) Schools comprising of Twenty (20) Students each
- Three (3) Lecturers/Teachers per school
This is designed to foster a networking opportunity amongst participating institutions. Where other institutions are unavailable to make up the allotted composition, sixty (60) or less students may be considered to visit from the applying institution.
NCC provides the resource persons during the study tour or benchmarking program but does not provide travel expenses or any other expenses for participants. However, NCC often provides non-obligatory light refreshment for the visitors during the course of the visit.
Upon receipt of application, the Commission will send an acknowledgement via email. Applicants are also expected to read the policy document online and return an electronic copy of the policy compliance form to the Commission.
All study Tour Visits must be approved by the management of NCC.
Cancellation of Study Tour
The Policy and Process Review Unit of the Corporate Planning and Strategy Department is responsible for the administration of the Study Tour Programme as well as updating this policy document when the need arises. Any concern regarding this document should be addressed to:
Corporate Planning and Strategy Department,
Nigerian Communications Commission,
Plot 423 Aguiyi Ironsi Street,
09 -4617000 Ext. 7631, 7396, 7368
The mandate and authority of the Nigerian Communications Commission (NCC) is derived from the Nigerian Communications Act 2003 (NCA 2003), which was signed into law, after having been passed by both Houses of the National Assembly, by President Olusegun Obasanjo on July 8, 2003.
The NCA 2003 applies to the provision and use of all communications services and networks, in whole or in part within Nigeria or on ships or aircraft registered in Nigeria, and was passed to meet the following objectives;
- Promote the implementation of the national communications or, telecommunications policy as may from time to time be modified and amended ;
- Establish a regulatory framework for the Nigerian communications industry and for this purpose to create an effective, impartial and independent regulatory authority ;
- Promote the, provision of modem, universal, efficient, reliable, affordable and easily accessible communications services and the widest range thereof throughout Nigeria ;
- Encourage local and foreign investments in the Nigerian communications industry and the introduction of innovative services and practices in the industry in accordance with international best practices and trends ;
- Ensure fair competition ill all sectors of the Nigerian communications industry and also encourage participation of Nigerians in the ownership, control and management of communications companies and organisations ;
- Encourage the development of a communications manufacturing and supply sector within the Nigerian economy and also encourage effective research and development efforts by all communications industry practitioners ;
- Protect the rights and interest of service providers and consumers within Nigeria ;
- Ensure that the needs of the disabled and elderly persons are taken into consideration in the provision of communications services ; and
- Ensure an efficient management including planning, coordination, allocation, assignment, registration, monitoring and use of scarce national resources in the communications sub-sector, including but not limited to frequency spectrum, numbers and electronic addresses, and also promote and safeguard national interests, safety and security in the use of the said scarce national resources.
To download a copy of the Nigerian Communications Act 2003, please click on the following link;
pdf The Nigerian Communications Act (2003) (176 KB)
To view the NCA 2003 on this page, click the following link; The Nigerian Communications Act 2003