A- A A+

Consumer Complaints

Consistent with the Consumer Complaints Management policy of the Nigerian Communications Commission (NCC), the Commission has, over the years published a summarized complaints report on a Quarterly basis as part of information service provided to Nigerian telecoms subscribers.

In furtherance to the above, the Commission has developed various channels for telecoms consumers to file their complaints. These include; the Toll free line - 622, Consumer Web Portal, various Social Media handles in addition to written complaints.

In Quarter 4 2017, the Commission received a total of 17,247 complaints from subscribers. The following charts show the numbers and percentage of complaints for each of the four major Service Providers;

Consistent with the Consumer Complaints Management policy developed by the Consumer Affairs Bureau (CAB) of Nigerian Communications Commission (NCC) as a strategy for ensuring consumer protection in the Nigerian telecoms industry, the Commission through the various designed channels for telecom consumers to file their complaints using the Toll free line-622, Consumer Web Portal, various Social Media handles, including written complaints from customers, received a total of 18,711 complaints in the 3rd Quarter 2017.These are as shown in the charts below;

Consumer Complaints Management has been developed by the Consumer Affairs Bureau (CAB) of Nigerian Communications Commission (NCC) as a strategy for ensuring consumer protection in the Nigerian telecoms industry.

Consequently, the Commission has designed various channels for telecom consumers to file their complaints using the toll free Code 622, Consumer Web Portal, various Social Media handles, including written complaints from customers.

During 2nd Quarter 2017, a total of 15,377 complaints were received through these complaints channels and resolved to the satisfaction of the complainants.

Consistent with the commission’s 2017 year of the consumer programme and for the benefit of the various stakeholders, we have analysed these complaints as follows;

Upcoming Events

  • No events