NIGERIAN COMMUNICATIONS COMMISSION
ZONAL OPERATIONS
SERVICOM CHARTER

INTRODUCTION

Zonal Operations Department (ZOD) was created by the NCC Board of Commissioners on 17th March, 2017 with the mandate to oversee, coordinate and supervise activities of Zonal Offices, ensure optimal utilization of human and material resources at the Zones to efficiently actualize the regulatory mandate of the Commission.

The Zonal Operations Department comprises of two (2) Units:

  1. Stakeholder Management Unit (SMU)
  2. Surveillance and Impact Assessment Unit (SIAU)

 The Department oversees the activities of 5 Zonal offices namely:

  1. Lagos Zonal Office (Comprising Lagos, Edo and Ogun States)
  2. Ibadan Zonal Office (Comprising Oyo, Ondo, Ekiti, Kwara and Osun States)
  3. Kano Zonal Office (Comprising Kano, Kaduna, Bornu, Kebbi, Adamawa, Bauchi, Gombe, Yobe, Jigawa, Katsina, Sokoto, Zamfara and Taraba States
  4. Enugu Zonal Office ( Comprising Enugu, Imo, Anambra, Abia and Ebonyi States)
  5. PortHarcourt Zonal Office (Comprising Rivers, Bayelsa, Cross River, Akwa-ibom and Delta States)
  6. North Central States (Comprising FCT, Benue, Plateau, Niger and Nasarawa States).

 

LOCATION

Nigerian Communications Commission Annex Building,
Plot 1253 Cadastral Zone C06,
Mbora District,
Abuja, FCT.

HEAD OF DEPARTMENT
Mrs. Amina Shehu
Tel: 09-461- 8250, 09- 461- 7000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

OBJECTIVES OF THE SERVICE CHARTER

The Zonal Operations Department Service Charter sets the standards and the scope of services to our customers. We are committed to providing quality services to all our customers and appreciate feedback on how to improve on what we have set to do

PURPOSE STATEMENT OF THE ZONAL OPERATIONS DEPARTMENT

To effectively coordinate the zonal operations of NCC and bring regulatory services closer to various stakeholders.

KEY FUNCTIONS OF THE DEPARTMENT

These functions enable us to;

OUR STRENGTH

OUR LIMITATIONS

MAIN CLIENTS OF THE DEPARTMENT

MAIN PARTNERS

 

OUR SERVICE GUARANTEE

In delivering our services, we commit to honour the Commissions Core values of

  1. Integrity
  2. Excellence
  3. Professionalism
  4. Responsiveness
  5. Innovation
  6. Commitment

 

CLIENTS OBLIGATIONS

To help the Department discharge its duties, Stakeholders (internal & external) are expected to:

 

ACCESSIBILITY

The Zonal Operations Department offices are open during official working days as below:

Morning: 8.00am ± 1.00pm
Afternoon: 02.00pm ± 5.00pm

The office is located on the

3rd floor 3B06
Nigerian Communications Commission Annex,
Plot 1623, Cadastral Zone C06,
Mbora District,
Abuja, FCT.

 

REVIEW OF THE CHARTER

As the Department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure its continued relevance and validity towards the growth and development of the Nigerian Telecom sector.

 

FEEDBACK MECHANISM

We welcome and value feedback on our performance to enable us improve on our service delivery to our customers.

Armstrong Abur
Zonal Operations Department,
Nigerian Communications Commission Annex,
Third (3rd) Floor, Room 3C23,
Plot 1623, Cadastral Zone C06,
Mbora, Abuja.
Tel: 09- 461- 8253
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.