NIGERIAN COMMUNICATIONS COMMISSION
LICENSING & AUTHORIZATION
SERVICOM CHARTER

INTRODUCTION

The Licensing & Authorization Department is the gateway of the Commission being the Department that metamorphoses applicants to licensees of the Commission. The Department therefore is tasked with issuing operating licences to all telecommunications service operators/providers in Nigeria as contained in Section of 31 (1) of the NCA 2003.

The Department is sub-structured into three units;

  1. Pre-Licensing Unit
  2. Post Licensing Unit
  3. Licensing Trends & Research Unit

 

LOCATION

4th Floor,
Nigerian Communications Commission,
423, Aguyi Ironsi Street,
Maitama, Abuja

HEAD OF DEPARTMENT
Mr. Mohammed C. Babajika
Tel: 09-4618700, 09-4617000
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

PURPOSE STATEMENT

“To develop appropriate and adaptive licensing regulatory frameworks and facilitate issuance of operating licences while optimizing revenue generation.”

 

OUR SERVICES

  1. Process license applications
  2. Develop licence framework
  3. Develop license application guidelines and evaluation criteria
  4. Periodic review of licence fees, terms and conditions
  5. Propose changes to licensing regimes in line with international best practice
  6. Production of license document / certificate for class license
  7. Review and process renewal of expired licenses
  8. Maintain licensees’ databases
  9. Study Emerging Trends and conduct Licensing Trend Analysis
  10. Manage Department’s Registry

 

OUR STAKEHOLDERS

  1. The Licensees (existing and prospective)
  2. Telecoms Advocacy groups
  3. Federal Ministry of Communications & Digital Economy
  4. Related Regulatory agencies
  5. SERVICOM
  6. International Telecom Associations
  7. Internal Stakeholders (Staff)

 

SERVICE DELIVERY TO STAKEHOLDERS

  1. To ensure Licences are processed within 90 days as stipulated in S41(1) of NCA 2003
  2. Prompt update of Valid Licensees to the Commission’s website
  3. Renewal of licences within three week after meeting necessary obligations
  4. Issuance of licence documents within two weeks after payment of required fees
  5. Identification and development of framework for Licensable undertakings.
  6. Merger/suspension of obsolete License framework.

 

GRIEVIANCE REDRESS MECHANISM

To ensure the Department serves you better, Stakeholders are enjoined to engage us through emails, walk-ins, phone calls and various social media platforms of the Commission. Additionally, Licensees may contact us to report any ineffective service delivery through the Department’s SERVICOM representative as stated below;

Ms. Amina Akor Dewu
SERVICOM Contact Person
Licensing & Authorization Department
Nigerian Communications Commission
423, Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4618732
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

LIMITATIONS

  1. Licensees change address without notifying the Department
  2. Renewal of licences are not done as and when due
  3. Incomplete documentation for Licence applications.
  4. Apprehension in providing requisite information by prospective licensees.
  5. Delays caused by incomplete submissions of Application documents.

 

SERVICE DELIVERY

The department constantly improves on its delivery of service through proactive engagement with the relevant stakeholders through stakeholders’ fora; involvement of consultants where necessary, prompt analysis of first hand feedback from the L&A dedicated help desk as well as feedbacks from Audit Checks on Licensees.

 

CONCLUSION

The Department is poised to constantly improve on its services through routine desktop research, benchmarking visits and innovations. Periodic review of Licence categories and Licence documents are therefore key elements of our effective service delivery to ensure the departmental mandate is attained in line with the Commission’s strategic objectives.