NIGERIAN COMMUNICATIONS COMMISSION
POLICY COMPETITION & ECONOMIC ANALYSIS DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Policy Competition and Economic Analysis (PCEA) Department is saddled with the responsibility of managing the economic regulation of the Communications Industry. The Department is specifically in charge of approving, regulating and monitoring of tariffs, assessing the level of competition, monitoring of anticompetitive conducts in the industry, measuring the performance of the telecoms industry as well as formulating and reviewing policies that directly impacts the telecoms industry.

The Policy Competition and Economic Analysis Department comprises of four (4) distinct Units that effectively and efficiently executes its mandates as follows:

  1. Competition Regulation Unit
  2. Economic Analysis Unit
  3. Policy Management Unit
  4. Tariff Administration Unit

The PCEA Servicom Charter is a demonstration of the Department’s commitment to the attainment of the Commission’s goals and objectives. The Charter recognizes PCEA’s commitments to its various stakeholders the expectations and obligation to deliver excellent services in line with the Commission’s Vision and Mission.

 

VISION STATEMENT

A knowledge repository providing premium information on global and local trends to support a viable, competitive and stable communications market.

 

MISSION STATEMENT

To develop innovative policies that will ensure effective competition and facilitate beneficial international negotiations in the communications sector.

The Department strives to achieve this through in-depth market analysis and forecasts, conducts qualitative studies, effective monitoring of competition in the various market segments as well as ensuring fair tariff administration and industry best practices.

The Policy, Competition and Economic Analysis Department reports directly to the Executive Vice Chairman/CEO.

LOCATION
Second (2nd) Floor,
Nigerian Communications Commission
Plot 423 Aguiyi Ironsi Street,
Maitama District,
Abuja, FCT.

HEAD OF DEPARTMENT
Mrs. Yetunde Akinloye
09-4617000; 09-4617060
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

SERVICE PROVISION

  1. Administration of Tariffs (Wholesale and Retail Tariff) for Voice and Data Services;
  2. Determination of Interconnection Termination Rate;
  3. Carry out Confirmation of Reasonableness of Service Fees (CRS) in line with CBN directives;
  4. Conduct market intelligence to ensure effective level of Competition and in-depth Market Analysis;
  5. Collect, Collate and Analyze Telecom Industry Statistical data received from telecom Operators;
  6. Disseminate analyzed Telecom Industry Statistics to Stakeholders and the public for Policy Formulation, Planning and Decision making;
  7. Provide Market growth indicators and measure market performance;
  8. Resolve all anti-competition complaints.
  9. Timely review and response to International Telecommunications Union (ITU) Short and long questionnaires as well as the ICT Price basket;
  10. Develop and provide inputs to Regulatory Policies; and
  11. Formulate, develop and review policies

 

SERVICE DELIVERY

The Department effectively ensures that services are discharged in consonance with the Department’s Service Level Agreement (SLA) and Commission’s core values of integrity, excellence, professionalism, responsiveness and innovation. The Department also strives to ensure that international best practice and peer review are entrenched in its service delivery.

 

DETAILS OF STAKEHOLDERS

 

EXPECTATIONS AND OBLIGATIONS OF CUSTOMERS, STAFF AND MANAGEMENT

To help the Department serve its clientele better, stakeholders are expected to be fully informed of the Department’s Servicom Charter:

  1. Follow the laid down procedures/channels for obtaining required services and information.
  2. Request/apply timely to ensure necessary processing and action by the Department.
  3. Stakeholders are kept abreast of the activities of the Commission through stakeholders Consultative Forums organized by the Policy Competition and Economic Analysis Department and Correspondences.

 

GRIEVANCE REDRESS MECHANISM

The PCEA Department has a mandate to ensure:

In the event of service failure or non-satisfaction, customers are advised to seek redress by visiting, calling or writing to the Director, Policy, and Competition & Economic Analysis (PCEA) whose details are given below. All complaints shall be acknowledged within 24 hours and addressed within 72 hours depending on the nature of the complaint;

Ms. Yetunde Akinloye
Director - Policy, Competition & Economic Analysis Department,
Nigerian Communications Commission,
Second (2nd) Floor, Room 206,
Plot 432,Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4617669; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Further follow-up/clarification may be directed to the servicom nodal officer:

Margaret Ike
PCEA Servicom Nodal Officer,
Nigerian Communications Commission,
Second (2nd) Floor, Room 203,
Plot 432,Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4617669; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

LIMITATIONS

 

SERVICE DELIVERY

As the Department engages with its stakeholders and receives feedback, this Charter will be reviewed from time to time to ensure its relevance and achievement of set objectives.

 

CONCLUSION

The Department is ready and willing to consistently deliver on excellent service provision to all stakeholders’ in order to realize its goal and objectives, and welcomes stakeholders’ feedback as this would spur improvement in its service delivery.

This Charter shall be reviewed from time to time as may be deemed fit by the PCEA Department.