NIGERIAN COMMUNICATIONS COMMISSION
COMPLIANCE MONITORING AND ENFORCEMENT DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Compliance Monitoring and Enforcement Department is structured into two units reporting to the Director Compliance Monitoring and Enforcement (DCME) assisted by staff in the DCME’s office. Our primary responsibility is to monitor and enforce compliance with set rules and regulations as defined within the Nigerian Communications Act 2003 and subsidiary regulations in order to ensure smooth conduct within the industry.

The two units of the department are:

  1. Compliance Monitoring Unit (CM) headed by the HCM
    1. Monitors and ensures Licensees’ compliance with the Commission’s Laws mainly the regulations, guidelines, directions, and license conditions.
    2. Where cases of breaches or non-compliance with the Laws are identified, the cases are forwarded for further enforcement action.
  2. Enforcement Unit (E) headed by the HE
    1. Enforce compliance with NCA, 2003, License Terms & Conditions, Regulations, Guidelines & Directions
    2. Detection of violators;
    3. Physical & Other Forms of Enforcement Actions including Imposition of fines, Investigation, Prosecution etc.

LOCATION

Sixth (6th) Floor,
Nigerian Communication Commission
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.

HEAD OF DEPARTMENT
Mr. Ephraim Nwokonneya
Tel: 09-4617350, 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.,

MISSION STATEMENT

To support organisational objectives through fair and firm Compliance Monitoring and Enforcement of rules and regulations in the communications industry.

VISION STATEMENT

To be an inspirational and responsive reference point in Compliance Monitoring and Enforcement in the Communications Industry.

DETAILS OF STAKEHOLDERS (INTERNAL /EXTERNAL)

  1. Licensees
  2. Federal Ministry of Communications and Digital Economy
  3. National Assembly
  4. Nigerian Immigration Service
  5. Nigerian Customs Service (NCS)
  6. Standards Organisation of Nigeria (SON)
  7. Courts, Police
  8. Importers of telecoms equipment
  9. Telecom Equipment manufacturers
  10. Consumer Affairs:
  11. Policy, Competition & Economic Analysis:
  12. Legal & Regulatory Affairs:
  13. Finance Services:
  14. Spectrum Administration:
  15. Technical Standards & Network Integrity;
  16. Telecom Service Providers

SERVICE PROVISION BY CMED (INTERNAL/ EXTERNAL)

  1. Monitor and Enforce compliance to all matters relating to the performance of all licensees.
  2. Carry out Surveillance within all regions of the country aimed at :
    • Identifying and reducing the activities of illegal operators
    • Educating them on procedures for regularizing their operations in line with the provisions of section 31 of the NCC Act
    • Creating awareness about the Commission and its activities and gathering relevant industry statistics.
  3. Propose relevant sanctions to be enforced on erring operators and licensees in accordance with the Nigerian Communications (Enforcement Process) Regulations 2019 in liaison with Legal and Regulatory Department.
  4. Liaise with relevant external stakeholders e.g. security agencies, judiciary etc. in executing our enforcement functions;
  5. Coordinate the Commission’s relationship with other government agencies like NESREA/State governments etc. and provide regulatory intervention for the operators.
  6. Participate in development, review and drafting of Regulations, Guidelines, Directions and Telecommunications Laws etc.
  7. Coordinate compliance monitoring/enforcement activities with other departments who are involved with monitoring compliance or enforcement with licensees' obligations.
  8. CMED handles internal and external correspondences

SERVICE DELIVERY

In discharging the above services the CME department promptly attends to stakeholders i.e. licensees, internal and external in a prompt, professional and excellent manner in consonance with the Commission’s core values.

MONITORING AND PUBLISHING

The department by Section 89 of the Act mandates the Commission to monitor all significant matters relating to the performance of all licensees and publish annual reports thereon at the end of each financial year.

GRIEVANCE REDRESS MECHANISM

Stakeholders are enjoined to seek redress by calling or preferably writing to the NCC Servicom Nodal Officer, Bashir Mohammed Bello of the Government and Legislative Unit of the Commission or contact the focal person of the CME department;

Stephanie Oronsaye,
Compliance Monitoring and Enforcement Department,
Nigerian Communications Commission Headquarters,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4617358; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The timeframe for acknowledgement of complaints is normally within 48 hours of receipt of that complaint. However, the timeframe for resolution of complaints is dependent upon the nature of the complaint as different complaints have varying processes for resolution.

STAKEHOLDERS OBLIGATION/EXPECTATION

To help the department discharge its duties, stakeholders (internal and external) are expected to:

LIMITATIONS

  1. Budget Constraint can hinder the achievement of the projects indicated in its action plan
  2. Lack of timely approval by management
  3. Poor inter-departmental cooperation.

CHARTER REVIEW

As the department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure it continues relevance and validity.

CONCLUSION

The department is poised to work with its stakeholders towards the growth and development of the Nigerian Telecom sector and providing consumer satisfaction.