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NIGERIAN COMMUNICATIONS COMMISSION
NODITS
SERVICOM CHARTER

INTRODUCTION

The Nigeria Office for Developing the Indigenous Telecoms Sector (NODITS) was created on the 5th of July 2021 as mandated by the National Policy for the Promotion of Indigenous Content in the Nigerian Telecommunications Sector (NPPIC) as a Special Purpose Vehicle (SPV) “to drive the development and patronizing- of indigenous content in the telecommunications sector by ensuring the creation of top quality indigenous content to propel the sector”.

The Office is composed of 4 Sections each headed by a team lead to cover the broad aspects of the National Policy for the Promotion of Indigenous Content in the Nigerian Telecommunications Sector (NPPIC) as well as other key areas of National Digital Economy Policy and Strategy (NDEPS) and the Nigerian National Broadband Plan (NNBP) 2020-2025. The Sections and their broad functions are listed below;

  1. Technology Development Team
    Skills & Technology transfer, Assembly & Manufacturing, Indigenous Hardware & Software Contents, Indigenous Content Database, Innovation
  2. Legal Team
    Guidelines, Standards, Strategies, Frameworks, Legal Reviews of laws, rules, contracts, procurements etc.
  3. Conformance & Monitoring Team
    Baselines statistics, Conformance, Monitoring, Reporting
  4. Financing & Stakeholders Team
    Inter-Governmental and Industry Stakeholder collaboration, Indigenous Content Advocacy, Enlightenment & Adoption, Investments and Incentives

LOCATION

Nigerian Communications Commission Annex Building,
Plot 1253 Cadastral Zone C06,
Mbora District,
Abuja, FCT.

TEAM LEAD - NODITS

Engr. Babagana Digima
Tel: 09-461- 7125, 09- 461- 7000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

POLICY FOCUS AREAS

The four focus areas are of the NPPIC are Manufacturing; Services & Software for the Telecoms Sector; People, and Research & Development for Digital Innovation & Entrepreneurship.

  1. Manufacturing

    The Policy objective is to stimulate the design, development, production, sales and utilization of high quality telecom equipment and services developed by indigenous companies. It will focus on the following items listed below:
    • SIM Cards
    • Smartphones
    • Masts
    • Fibre Optic cables
    • Telecom Equipment
  2. Software Development

    The NODITS is responsible for developing a framework to enable Telecom operators with foreign participation prepare and present to the Regulator plans for local manufacturing of foreign sourced software, equipment and devices. Furthermore software and equipment shall be type approved by the Commission before entry into the market.
    Services

    Focus areas here include:

    • Business Support
    • Operations Support
    • Performance Monitoring
    • Network Inventory Management
    • Customer Resource Management
    • Analytics
  3. Research & Development

    In order to support research and development efforts aimed at advancing the impact of indigenous content in the telecom sector, the NODITS is responsible for carrying out the following:
    • Identify and streamline local R&D bodies for collaboration.
    • Develop clear R&D programs to be funded and supported.
    • Use earlier developed funding modality to determine whom, how and how much to fund each selected indigenous player, or how to fund a selected R&D and capacity building program.
    • Work in synergy with other R&D funders/supporters to avoid program and project duplication and funding support abuse and/or wastage.
    • Continue NCC funding using the Academia support funding, the Tech Hub support funding and the Innovation Competition funding.
    • Develop a process to support commercialization of research efforts/prototype. Take it from Idea to Market.
  4. People

    This area focuses on an emphasizing skill rather than degrees, a support for emerging technologies, local telecom start-ups etc. Specific objectives of this focus area are as follows:
    • Building the skills capacity of Nigerians and the indigenous telecoms companies in order to access opportunities within the sector.
    • Definition of minimum indigenous content levels for projects across the telecommunications value chain and
    • To support the development of the local telecom startup and entrepreneurial ecosystem by making the licensing framework less cumbersome for new entrants and telecom startups.
    Skill and knowledge transfer

    NODITS shall support partnerships with foreign OEMs and foreign Telcos in Nigeria for skills and knowledge transfer. It shall also encourage foreign Operators in Nigeria to provide mandatory knowledge transfer to indigenous firms as Corporate Social Responsibility. By so doing, the skills gap can be bridged within the sector.

 

MISSION STATEMENT

To achieve substantial Participation of indigenous Manpower and Technology in the Nigerian Telecoms Sector

 

VISION STATEMENT

To harmoniously integrate Indigenous Content in the Nigerian Telecoms Sector.

 

OBJECTIVES

The objectives of the Office shall be as mandated by the Policy for the Promotion of Indigenous Content.

  1. To vigorously pursue the objectives of the National Policy for the Promotion of Indigenous Content in the Nigerian Telecommunications Sector (NPPIC)
  2. To facilitate the achievement of indigenous and local content objectives and targets contained in other policies set Government for the telecom sector
  3. To contribute towards development of Guidelines and Regulations for facilitating indigenous content in telecom
  4. Proffer innovative ideas and solutions that will support knowledge, skills and technology transfer in the telecom sector
  5. The implantation of local content in the telecoms industry will create jobs, promote enterprise development and acquire new skills and technologies

 

SERVICE DELIVERYY

The Office ensures at all times that services are discharged in consonance with the National Policy for the Promotion of Indigenous Content and the Commission’s core values of integrity, excellence, professionalism, responsiveness and innovation.

The Office also strives to ensure international best practice and peer review.

 

DETAILS OF STAKEHOLDERS

 

EXPECTATIONS AND OBLIGATIONS OF CUSTOMERS, STAFF AND MANAGEMENT

To facilitate the deployment of Emergency Communication Infrastructure to promote public Safety Service;

The Office’s obligation towards its stakeholders include:

Management obligation towards the department:

 

THESE FUNCTIONS ENABLE US TO:

Efficiently and effectively manage limited resources through:

 

GRIEVANCE REDRESS MECHANISM

The NODITS has a mandate to:

In the event of service failure or non-satisfaction, customers are advised to seek redress by visiting, calling or writing to the Team Lead whose details are given below. All complaints shall be acknowledged within 24 hours and addressed within 72 hours, all things being equal.

 

FEEDBACK MECHANISM

We welcome and value feedback on our performance to enable us improve on our service delivery to our customers.

Khadijah Muhammad Sani
Nigeria Office for Developing the Indigenous Telecoms Sector (NODITS),
Nigerian Communications Commission Annex Building,
Plot 1253 Cadastral Zone C06,
Mbora District,
Abuja, FCT.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

CONCLUSON

The Office is poised to deliver and sustain excellent service delivery to all stakeholders in order to realize the Office’s Vision in particular and the development of the Nigerian Telecommunication Industry in general. Achieving a local content in an industry is not always a quick fix or a route to achieving short-term benefits. It require planning, coordination, resources and perseverance to improvement, which are often realized in the long term.