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NIGERIAN COMMUNICATIONS COMMISSION
SPECIAL DUTIES DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Special Duties Department was established in June 2019 by the Board of the Commission.

The department comprises 4 Units namely:

  1. Emergency Communication Centre Unit
  2. International Affairs Unit
  3. Security Unit
  4. Public Private Partnership[ Unit

LOCATION

Nigerian Communications Commission Headquarters
Plot 423 Aguiyi Ironsi Street,
Maitama,
Abuja, FCT.

DIRECTOR SPECIAL DUTIES

Mr. Reuben Muoka (Head, Special Duties)
Tel: 09-461- 7125, 09- 461- 7000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

EMERGENCY COMMUNICATION CENTRE

The Emergency Communication Centre Unit’s major responsibility is to monitor, coordinate and report on the Management of the operations of the Emergency Communication Centres. It is currently structured into North and South Monitoring teams. The Department is also overseeing the establishment of Emergency Communications Centres across the Country which is one of the statutory responsibilities of the Commission as outlined in Section 107(3) (a) & (b) of the Nigerian Communications Act 2003. One Emergency Communication Centre (ECC) is planned per State of the Federation to ensure that there is adequate emergency communication infrastructure across the Country. There are currently Twenty Three (23) active and operational ECC Centres Spread across the Six Geopolitical Zones

 

INTERNATIONAL AFFAIRS UNIT

The International Affairs Unit is responsible for the co-ordination of all engagements with regional and International telecommunications organisations such as the African Telecommunications Union (ATU), West Africa Telecommunications Regulators Assembly (WATRA), International Telecommunication Union (ITU), Commonwealth Telecommunications Organisation (CTO) etc. This Unit is saddled with the facilitation of the Commission’s participation at relevant international telecommunication fora, co-ordination of Nigeria’s membership of international telecommunication organizations, coordination of Regional telecommunication forums (such as WATRA AGMs and African Preparatory Meetings) as well as collaboration with other international telecommunication organizations (GSMA, ERICSSON, SPIDER) in the area of capacity building. The unit also provides Secretariat services to the Technical Advisory Committee (TAC) on Nigeria’s participation in International telecommunications fora. TAC is headed by the Federal Ministry of Communications and Digital Economy.

 

SECURITY UNIT

The Security Unit is concerned with the critical and sensitive area of ensuring security of staff and assets across the country where the Commission has physical presence, furthermore, this Unit is constantly in liaison with the National Security Agencies such as the Nigeria Police Force (NPF), Nigeria Security and Civil Defence Corp (NSCDC), Directorate of State Security (DSS) etc. ensuring adherence to security directives and guidelines. The Unit also handles the day-to-day activities of all Security Service Guards of the Commissions location nationwide.

 

PUBLIC PRIVATE PARTNERSHIP UNIT

The PPP unit is responsible for the coordination of all the Commission’s Public Private Partnership Projects. The unit Identifies, prioritizes, selects and develops the framework for Public-Private Partnership projects and coordinates the effective and efficient mobilization of Private Sector Resources to ensure value for money and for National Development. The unit is also responsible for the post contract monitoring and evaluation to ensure efficient execution of the terms, conditions, engender service delivery, faster execution of Projects and reduction in the costs of project execution

 

OBJECTIVES OF THE SERVICE CHARTER

The Special Duties Department Service Charter sets the standards and the scope of services to our customers. We are committed to providing quality services to all our customers and appreciate feedback on how to improve on what we have set to do

 

PURPOSE STATEMENT OF THE SPECIAL DUTIES DEPARTMENT

To facilitate the deployment of Emergency Communication Infrastructure to promote public Safety Service; drive strategic International collaborations; mobilization of Private Sector Resources for efficient and cost effective project execution for National Development and ensure a secured work environment

KEY FUNCTIONS OF THE DEPARTMENT
THESE FUNCTIONS ENABLE US TO:

Efficiently and effectively manage limited resources through:

 

OUR STRENGTH

 

OUR LIMITATIONS

 

MAIN CLIENTS OF THE DEPARTMENT 

 

MAIN PARTNERS

 

OUR SERVICE GUARANTEE

 

CLIENTS' OBLIGATIONS

 The Department expects its clients to:  

ACCESSIBILITY

The Special Duties Department offices are open during official working days as below:

Morning: 8.00am ± 1.00pm
Afternoon: 02.00pm ± 5.00pm

The offices are located on the

7th floor
NCC Complex,
PLOT 423 Aguiyi Ironsi Street
Maitama, Abuja

** 112 Toll free Emergency Number is available to receive Emergency Calls from the public 24hrs a day across the Country

 

REVIEW OF THE CHARTER

This charter will be amended and reviewed regularly taking into account our stakeholders suggestions and findings on surveys and new changes within the corporation and operating environment. Continuous assessment and monitoring of our performance will be carried out and reported in our annual reports.

 

FEEDBACK MECHANISM

We welcome and value feedback on our performance to enable us improve on our service delivery to our customers.

Nneoma A. Njoku
Special Duties Department,
Nigerian Communications Commission,
Seventh (7th) Floor, Room,
Plot 423, Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09- 461- 7159
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.