NIGERIAN COMMUNICATIONS COMMISSION
CORPORATE PLANNING AND STRATEGY (CPS) DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Corporate Planning and Strategy department is one of the departments in the Nigerian Communications Commission (NCC) and it is responsible for elco-ordinating the development and monitoring of the Commission’s corporate business plans and scorecards as well as facilitating strategic decision making process within the Commission. In addition to the above, the department is also saddled with the following responsibility:

  • Articulation of strategies required to support NCC’s business objectives
  • Monitoring the level of achievement recorded by the commission in its vision, mission and goals.
  • Planning, coordination and facilitation of strategic retreats and workshops for various cadres of staff within the Commission
  • Monitoring the implementation strategic goals and objectives
  • Coordinating the preparation of Annual Reports.

The Corporate Planning and Strategy Department is divided into two Units namely:

  1. Strategy and Corporate Performance (SCPM) Unit

    This Unit Develops Strategic Management Plans for managing the Commission’s vision, mission and core values for organizational effectiveness.

    Development and updating of Performance Monitoring system and the collation and processing of Quarterly/Annual performance of various departments in the Commission.

    Preparation of Annual Plan of Actions in the Commission.

  2. Policy and Process Review (P&PR) Unit

    Conducts management performance status assessment and strategic impact assessment to ascertain their sustainability and relevance.

    Policy and Process review and improvements.

    The department reports directly to the Executive Vice Chairman (EVC/CEO) to provide him with information on all the activities that is going on within the Commission as regards the direction of the Strategic plan and its implementation and also the policies and processes that may require updating and regular reviews from time to time.

 

LOCATION
Nigerian Communications Commission Annex Building,
Plot 1253 Cadastral Zone C06,
Mbora District,
Abuja, FCT.

HEAD OF DEPARTMENT
Ms. Helen Obi
Tel: 09-4617000, 09-4618220
E-mail:

 

MISSION STATEMENT OF THE DEPARTMENT

To drive the efficient formulation, execution and performance of NCC strategies and policies through collaboration with all stakeholders.

 

VISION STATEMENT

A proactive, knowledgeable and dedicated team committed to efficient delivery of NCC set goals and objectives.

 

SERVICE PROVISION

  • Articulation of strategies required to support NCC’s business objectives
  • Monitoring the level of achievement recorded by the commission in its vision, mission and goals
  • Planning, coordination and facilitation of strategic retreats and workshops
  • Monitor the implementation strategic goals and objectives
  • Coordinate the preparation of Annual reports
  • Develops strategic Management Plans for managing the Commission’s vision, mission and core values for organizational effectiveness
  • Conducts management performance status assessment and strategic impact assessment to ascertain their sustainability and relevance
  • Coordinating corporate policy and process review
  • Driving appropriate process and controls framework for the Commission
  • Ensuring synergy and collaboration in interdepartmental activities and communication
  • Coordinating peering attachment programme/excursions which is a capacity building initiative for facilitation of knowledge among delegates

 

SERVICE DELIVERY

  • In carrying out the above functions, the department coordinates the development and monitoring of corporate business plans and scorecard as well as facilitates strategic decision making process within the Nigerian Communications Commission.

 

DETAILS OF STAKEHOLDERS

  • Ministry of Communications
  • National Planning Commission
  • All telecommunication Operators
  • Ministries, Departments and Agencies (MDAs)
  • Other departments and staff of the Commission
  • National Bureau for Statistics
  • Educational Institutions
  • Other Regulatory bodies
  • Consultants

 

EXPECTATION AND OBLIGATIONS OF CUSTOMERS, STAFF AND MANAGEMENT

CUSTOMERS
    • Customers (Consultants) are expected to collaborate with the Commission through the Corporate Planning Department to develop clear Strategy to move the Commission forward in the achievement of its goals.
    • Stakeholders are kept abreast of the activities of the Commission through regular stakeholders Consultative Forum organized by the Corporate Planning Department
    • The Ministry and other MDAs expect the Commission to be represented at various meetings, workshops and fora organized by them, Corporate Planning and Strategy department represents the Commission at these events when the need arises.
    • Customers (Educational Institutions and other Regulatory bodies) expect that the Commission should approve for them to visit on excursion which exposes them to activities of the Commission, educate them and discuss critical success factors in the telecommunications Industry.
STAFF AND MANAGEMENT
    • As a basic requirement for the growth of the Commission, Management and Staff are expected to carry out their activities and discharge their responsibilities by keeping themselves abreast of the rules, laws and regulations of the Commission.
    • Clear directions and communication must be provided to staff in the performance of their daily activities.

 

GRIEVANCE REDRESS MECHANISM ON SERVICE DELIVERY

Stakeholders are enjoined to seek redress by calling or preferably writing to the Nodal Officer, Corporate Planning & Strategy Department whose details are listed below:

Mr. Nwabuogo Okorie
Director, Corporate Planning & Strategy
7th Floor, Room 721
Nigerian Communications Commission
Plot 423 Aguiyi Ironsi Street
Maitama, Abuja
TEL: 09 461 7639; 09 461 7000

 

STAKEHOLDERS PARTICIPATION IN SERVICE PROVISION

To help the department in the efficient discharge of its duties:

  1. Stakeholders/Customers should be fully aware of the department’s Charter
  2. Follow the laid down procedures/channels for obtaining required services and information

 

LIMITATIONS

  • Budget constraint can hinder the achievement of the projects carried out in the department.
  • Timely approval by Management
  • Procurement processes can also be a constraint
  • Poor inter-departmental co-operation

 

CHARTER REVIEW

As the department receives feedback and possible consultations with all stakeholders, this charter will be reviewed from time to time to ensure its relevance and achieve its set objectives.

 

CONCLUSION

The department is poised to work with the stakeholders towards the growth and development of the Nigerian Communications Commission in particular and the Nigerian Telecom Sector in general

The Charter is submitted as at 22nd March, 2017