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The Consumer Affairs Bureau of the Nigerian Communications
Commission (NCC) was established in September 2001, to INFORM,
EDUCATE and PROTECT all the consumers
of telecommunications services in Nigeria.
Our Mission
Is to serve as the industry’s watchdog charged with
educating, informing and protecting consumers in a professional
and courteous manner.
Our Motto
Take advantage of us, so no one takes advantage of you
Our Goals
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To be the primary expert, |
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The principal information source, |
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The consumer protector, |
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The educator and problem solver for all
telecommunications services in Nigeria |
Our objectives
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To create a visible and credible
Consumer Affairs Bureau that would serve as a One-Stop
Shop which stakeholders can rely upon for information
on the telecommunications industry in Nigeria. |
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To generate an unmatched awareness of
consumer rights in Nigeria by establishing a strong
bureau that would monitor and control telecommunications
operators in Nigeria in order to protect consumers from
unscrupulous practices in the industry. |
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To innovatively exploit all channels of
communication in offering education to the subscribers
on a continuous basis. |
Strategies
We hope to achieve the above objectives through the following
strategies:
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By empowering consumers through
education. We would produce fact-sheets, brochures, and
organize public and community out-reach programs to help
consumers make informed decisions from the various services
available in the Nigerian telecomm market. |
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By protecting consumers through the
establishment of a Call Center (Help-desk). The call
center is managed by Consumer help-desk Specialists,
who will courteously respond to inquiries, investigate
and solve complaints in a professional and efficient
manner. If the help-desk specialists are not able to
solve the compliant, the consumer may be requested to
make a formal complaint in writing, which would then
be assigned to an officer of the Bureau who would contact
the service provider and resolve the problem. |
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By mediating and resolving disputes between
consumers and service providers. |
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