Bill of Rights

The Constitution of the Federal Republic of Nigeria expressly provides for a number of rights, which are recognised as inalienable to every citizen of the country.

The Consumer Affairs Bureau of the NCC has also listed some rights which every consumer is entitled to, irrespective of his or her status in life. These rights are called 'CONSUMER BILL OF RIGHTS'. They include the following:

THE RIGHT TO BE INFORMED: This non –negotiable right impels service providers to factually and comprehensively inform consumers about a product or service devoid of falsehood, deceit, half truth, misleading information and advertisement. It is therefore the responsibility of service providers to always give accurate, sufficient and relevant information to guide consumers in making rational choices and informed purchase decisions. It amounts to a breach of consumer’s right not to disclose every information pertaining to a product or service and even worse to deliberately mislead him/her.

THE RIGHT TO SAFETY: This is aimed at protecting consumers against marketing of unwholesome, poisonous, sub-standard, toxic or defective goods and services. The Consumer Affairs Bureau of the NCC frowns at such unethical conduct and is determined to ensure that adequate sanctions are imposed to culprits.

THE RIGHT TO CHOICE: This has to do with assurance of access to a variety of products and services at competitive prices so that options of which product to buy and which not to will exist for the different segments of the society .The right to choose is in accordance with the fundamental democratic and economic principles.

THE RIGHT TO BE HEARD: This provides ample opportunities and channels of expressing grievances, opinions, lodging complaints, suggesting ways and means of improving services delivery to customers.

‘The customer is always right’ therefore, it is incumbent on all providers of telecom services to respect and uphold the rights of the customer.